Technical Escalations Engineer 2

2 weeks ago

Dublin, Dublin City, Ireland Datadog Full time

Dublin, Ireland; Amsterdam, Netherlands; Paris, France

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Technical Escalations Engineering team, you will be at the crossroads between Solutions, Engineering, Product, and our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Develop technical knowledge around Datadog's Application Performance Monitoring services
  • Investigate customer escalations, lead technical calls with clients, and handle high priority issues about customer's APM setups
  • Build out documentation and knowledge base articles for a variety of technologies in your product area
  • Run office hours and lead learning sessions for the Solutions team
  • Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
  • Partner with Engineering and Product to identify areas of improvement to better serve our customers
  • Work from a Datadog office 3 - 5 days per week

Who You Are:

  • Resourceful, self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with previous technical experience and a basic knowledge of Linux
  • A master at one thing: tell us all about it
  • Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced in software development, ideally in multiple languages
  • Able to pick up new skills quickly and come up with creative solutions to complex problems

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-EL1

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is anAffirmative Action andEqual Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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