Technical Support Engineer 2

3 weeks ago


Dublin, Dublin City, Ireland Datadog Full time

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
  • Reproduce technical issues and dive into Datadog's 400+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3 - 5 days per week

Who You Are:

  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Generous and competitive global benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-EL1


#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Datadog Full time

    Dublin, Ireland; Amsterdam, Netherlands; Paris, FranceWe are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical...


  • Dublin, Dublin City, Ireland DocuSign, Inc. Full time

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...


  • Dublin, Dublin City, Ireland Vodafone Full time

    Why work for us: At Vodafone, we're working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow: Role Purpose: As customers continue to invest in digital to capture productivity and growth in Ireland, we are...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Job Description What you get to do in this role:The Technical Support Engineer (TSE) will work on a rotating shift basis. The workweek will span Tuesday through Saturday (Shift 1) for two months and then switch to Sunday through Thursday (Shift 2) for two months. This schedule entails consistent daytime hours, allowing the team to effectively manage...


  • Dublin, Dublin City, Ireland Vodafone Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Technical Support Manager (Customer Solutions) Aggregate function: Commercial Business Area: Local Commercial Operations Posting Country: Ireland Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we're working hard to build a better future....


  • Dublin, Dublin City, Ireland Coupa Software Inc. Full time

    Technical Support Engineer ( with German, French, Italian, Spanish, Dutch or a Nordic language) Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating...


  • Dublin, Dublin City, Ireland Apple Inc. Full time

    At Apple, we believe in creating a productive and dynamic work environment that is fueled by hard work, creativity, and innovation. We are committed to providing the best customer experience possible and see every interaction as a chance to amaze and inspire. Attention to detail is key in making a difference with our customers. And it all starts with you. We...


  • Dublin, Dublin City, Ireland Sabeo Contracting Services Ltd Full time

    My client, a leading financial services firm in Dublin is actively looking for a Technical Support Engineer for a full time permanent role. Job PurposeThe role is responsible for 1st and 2nd level support through various channels, incident investigation and diagnosis, request fulfilment, device build and deployment, software licensing and procurement as well...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Dublin, Dublin City, Ireland Technical Concept GmbH Full time

    Delivery Technical LeadLocation: Dublin 2 (hybrid, 2 days min on site each week)Start: Immediate, initially 12 monthsKey ExperienceThe key areas or experience that our client requires from this person is Service Delivery ManagmentIT Operational Knowledge/Management SLAs, KPIsITIL Process & Procedure documentation,SupportITSM Experience & KnowledgeProject...


  • Dublin, Dublin City, Ireland Sonas Technical Full time

    Sonas Technical - Mechanical Engineering Manager Sonas Technical is collaborating with a leading Mechanical, Electrical & Maintenance Contracting Company in Ireland for the recruitment of a Mechanical Engineering Manager in Dublin. The client operates across various sectors including Pharmaceutical, Data Centres, Healthcare, and large Commercial Projects....

  • Technical Support

    3 weeks ago


    Dublin, Dublin City, Ireland Diacom Computer and Telephony Limited Full time

    About usDiacom are an all-encompassing Managed Service Provider in the areas of IT, Networking, Cybersecurity, Telecoms, AV and Cloud.Diacom are looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer service. You will help contribute to the improvement of customer service and should have excellent...


  • Dublin, Dublin City, Ireland Premium Power Full time

    About the jobAre you an electrician with a Level 7 engineering qualification? Are you looking for a supportive company environment to develop your expertise?Premium Power is looking for the right people to join our team.We are looking to develop engineers to work on high end electrical power systems projects.Candidates will need to be practical and adept at...


  • Dublin, Dublin City, Ireland Proscia Inc. Full time

    About ProsciaPathology is at the center of medicine and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathology's transition from microscope to images, and to use that data to change the way we think about cancer. We can't change medicine alone. That's why we're looking for...


  • Dublin, Dublin City, Ireland Datadog Full time

    We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and...


  • Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients from around the world. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. A Success Engineer operates efficiently in this...

  • Technical Support

    3 weeks ago


    Dublin, Dublin City, Ireland Charles River Laboratories, Inc. Full time

    For the past 75 years, the team at Charles River has been dedicated to aiding in the exploration, development, and safe production of new medicinal treatments. By becoming a part of our group, you will contribute significantly to the health and well-being of individuals worldwide. Whether your expertise lies in life sciences, finance, IT, sales, or any other...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    What you get to do in this role:Resolve technical cases created by customers seeking assistance with ServiceNow softwareProvide exceptional customer support through various channelsUtilize diagnostic tools to identify and address technical issuesCollaborate with teams to resolve complex casesOffer insights for process and product enhancementsQualifications...