Customer Support Associate

3 weeks ago


Dublin, Dublin City, Ireland Google Ireland Full time

Job Description:
Google Ireland is seeking a Customer Support Associate to join our dynamic team in Limerick, Munster, IE. As a full-time Associate Level position, the ideal candidate will have a minimum of 4 years of experience in customer support roles. We are looking for confident and reliable individuals who possess strong decision-making skills and persuasion abilities.

Responsibilities:
- Provide exceptional customer support through various channels such as phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Collaborate with cross-functional teams to ensure customer satisfaction
- Identify and escalate complex issues to senior team members
- Maintain accurate records of customer interactions and transactions
- Continuously strive to improve customer support processes and procedures

Requirements:
- Minimum of 4 years of experience in customer support roles
- Excellent communication and interpersonal skills
- Strong decision-making abilities and persuasion techniques
- Ability to work in a fast-paced environment and multitask effectively
- Proficiency in Microsoft Office and customer support software
- Bachelor's degree in a related field is preferred

Benefits:
- Training & professional development opportunities
- Travel opportunities to attend conferences and events
- Paid overtime for additional hours worked
- Reward and recognition based on performance and merit

Equal Opportunity Statement:
Google Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: June 27, 2024

Join Google Ireland and be part of a team that values excellence, innovation, and customer satisfaction. Apply now and take the next step in your customer support career

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.



Original job Customer Support Associate posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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