Technical Customer Service Associate

3 weeks ago

Dublin, Dublin City, Ireland Amazon Web Services EMEA SARL (Irish Branch) Full time

The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs.

This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.


As a Technical Customer Service Associate, you'll help field customer e-mail, phone and chat contacts while interfacing with other Support teams.

You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

Key job responsibilities
Your responsibilities will include, but will not be limited to:

  • Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
  • Assisting with customer communication during AWS critical launches and support events.
This role does require the ability to work weekends and/or evenings.

About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance.

It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS
1+ years of technical experience working with computer systems and technology components
6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel) Demonstrated advanced proficiency in English both written and spoken
High school diploma

PREFERRED QUALIFICATIONS

  • 1+ years of experience in Contact Center or Customer Support in a fast-paced support environment
  • Experience with Amazon Web Services products and features or Cloud Computing technologies
  • Associate or Bachelor degree in a technical related field

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