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Technical Customer Service Associate
3 weeks ago
AWS Sales, Marketing, and Global Services (SMGS) is in charge of boosting revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team collaborates with leading companies, underscoring the importance of world-class support for customer success. AWS Support also works closely with customers building mission-critical applications on AWS services. The AWS Customer Service team offers support to a variety of customers, assisting them in comprehending Cloud Computing and its potential for their business.
Key Responsibilities
- Providing innovative customer service for billing, account access, and authentication inquiries while ensuring customer data security.
- Collaborating with other support teams to deliver consistent high-quality support.
- Identifying root-causes of customer issues, areas for improvement, and offering valuable feedback to business and development teams.
- Supporting customer communication during critical AWS launches and events.
About the Team
Amazon values diverse experiences. Applicants are encouraged to apply even if they do not meet all preferred qualifications. AWS is renowned for being the most comprehensive cloud platform globally, trusted by startups to Global 500 companies.
Why AWS
Amazon Web Services (AWS) is the leading cloud platform, pioneering cloud computing and continuously innovating. Our range of products and services powers businesses from successful startups to Global 500 companies.
Work/Life Balance
We prioritize work-life harmony, striving for flexibility in our culture to ensure success at work without compromising personal life. Feeling supported at work and home enables us to achieve anything in the cloud.
Inclusive Team Culture
At AWS, curiosity and learning are inherent. Our culture of inclusion, through employee-led groups and events like CORE and AmazeCon, encourages us to celebrate our differences and uniqueness.
Mentorship and Career Growth
As we aim to be Earth's Best Employer, mentorship and resources for career advancement are abundant, fostering continuous development into well-rounded professionals.
We are considering candidates for positions in Dublin, D, IRL.
BASIC QUALIFICATIONS
- 1+ years of technical experience with computer systems and technology components
- 6+ months in Contact Center or customer-facing roles in a fast-paced environment
- High school diploma
PREFERRED QUALIFICATIONS
- 1+ years in Contact Center or Customer Support in a fast-paced environment
- Experience with AWS products, Cloud Computing technologies
- Associate or Bachelor degree in a technical field
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