Accommodation Manager
3 weeks ago
- Specific duties are in line with Standard Operational Procedures issued on commencement of employment.
- To manage and lead the team to achieve maximum productivity.
- To lead the team to ensure the guest rooms are cleaned and prepared as per the LQA and Anantara Brand Standards.
- To ensure team are carrying out tasks and duties as per standard operating procedures.
- To walk public areas daily and ensure the hotel is clean and presentable.
- To ensure the décor and aesthetics as per the brand standards.
- To check back of house area daily and ensure the all areas are kept tidy and clean at all times.
- Drive the use LQA and Anantara standards.
- Create realistic action plans and work towards achieving goals and targets.
- Spot check 10 rooms per day carrying out LQA self-assessment audits,
- Maintain the departmental SOP's in line with Anantara,
- Roster in line with business levels and weekend cover is essential.
- To prepare departmental forecasts and achieve targets.
- Cost management and purchasing.
- Ensure the par stock levels are maintained and do monthly stock counts in line with month end procedures.
- To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests,
- To deliver excellent care to our guests,
- To carry out departmental audits to ensure LQA (Leading Quality Assurance) standards, and Anantara Brand Standards are achieved in all areas,
- To ensure that the Hotel's Vision & Mission statement is communicated to the team,
- To ensure that areas of responsibility are clean and well maintained,
- To report defective materials and equipment via HUB Maintenance System,
- Ensure that all new initiatives are implemented in the agreed time frame,
- To ensure that personal objectives are set and achieved on a yearly basis,
- To attend departmental and operational meetings as required,
- To ensure there is management presence in all departments at all times,
- To ensure a consistently high level of security is well maintained throughout the Hotel,
- To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences,
- To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures,
- To ensure departmental sales are achieved in line with the hotel budget,
- To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams,
- To provide support where necessary in other areas of the Hotel,
- Drives business results through revenue growth and cost savings efficiency,
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