Safety Specialist II

3 weeks ago

Dublin, Dublin City, Ireland Pinterest Full time

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

The Trust and Safety Quality team is fundamental to providing a safe and fair experience for Pinners, ensuring enforcement teams apply Pinterest's Community Guidelines reasonably and accurately. The Safety Specialist II, Quality will be part of a team of knowledgeable and experienced Quality Assurance (QA) professionals who play a crucial role ensuring the highest standards of quality content moderation on our platform. The team will be responsible for evaluating and assessing Business Process Outsourcing (BPO) vendor performance, analyzing performance data and delivering the insights that improve overall performance. The role works cross-functionally with internal Trust and Safety teams to ensure that quality standards are being met in alignment with each leaders' business objectives. The Trust and Safety Quality team's work encompasses QA of QA for all BPO supported workflows and internal workflows.

What you'll do:

  • Support a moderation quality strategy that is scalable, efficient, and aligns with the company's values and policies.
  • Leverage best in class standards to understand both BPO vendor performance and QA outcomes, advising Trust & Safety Operations areas of growth and opportunity.
  • Collaborate and communicate effectively with internal stakeholders, including Policy, Training, and Enforcement Operations teams.
  • Share Quality Assurance (QA) process insights to strengthen QA reporting and quality improvements.
  • Leverage QA expertise to support Trust and Safety product and engineering teams when improving tooling needs within the QA framework.

What we're looking for:

  • 2+ years experience in a quality control or quality assurance role.
  • Experience working with Business Processing Outsourcing (BPO) to achieve performance goals.
  • Experience in Content Moderation, Content Quality, Content Safety, and Labeling.
  • Knowledge of QA principles, methodologies, tools/technologies, and best practices.
  • Strong analytical, problem-solving, and critical-thinking skills.

Relocation Statement:

  • This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-HYBRID

#LI-DL2

Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify for support.
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