Assistant Front Office Manager

2 weeks ago

Dublin, Dublin City, Ireland Marriott International Full time

JOB SUMMARY

Dynamic opportunity for an entry-level management role, taking charge of ensuring the smooth and efficient daily operations. Key responsibilities include overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The focus is on enhancing guest and employee satisfaction while meeting financial targets and handling administrative duties.

CANDIDATE PROFILE

Education and Experience


- High school diploma or GED; minimum 2 years of experience in guest services, front desk, or related fields.

OR


- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field from an accredited university; no prior work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team


- Utilize strong interpersonal and communication skills to lead and motivate team members, making sound business decisions, and serving as a role model.


- Foster a culture of trust, respect, and teamwork among staff.


- Act as a mentor to guide employees and ensure smooth day-to-day operations.


- Set performance expectations and oversee Front Desk shift operations.


- Communicate effectively to align team efforts with Front Desk goals.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals


- Manage daily operations to maintain service quality and exceed customer expectations.


- Develop goals and plans, resolve complaints, and participate in department meetings to drive results.


- Train staff, supervise service levels, and optimize revenue generation.

Ensuring Exceptional Customer Service


- Go above and beyond to ensure customer satisfaction and loyalty.


- Provide guidance and coaching to meet guest needs and handle complaints effectively.


- Lead by example in delivering outstanding guest service.


- Empower staff to excel in customer service and handle guest feedback proactively.

Managing Projects and Policies


- Implement customer service programs, review guest feedback, and maintain supplies and uniforms.


- Utilize guest information systems for personalized service and issue resolution.

Supporting Handling of Human Resource Activities


- Identify development opportunities, mentor others, set standards, and provide feedback.


- Conduct training, recognize performance, and participate in appraisal processes.

Additional Responsibilities


- Communicate effectively with stakeholders, analyze data, and troubleshoot issues.


- Keep executives and teams informed, perform Front Desk duties as needed, and ensure compliance with policies.


Marriott International is an equal opportunity employer that values diversity and fosters an inclusive culture. Our commitment is to provide a fair and supportive workplace for all employees, regardless of background or status under the law.

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