Front Office Assistant

2 weeks ago

Dublin, Dublin City, Ireland The Address Citywest Full time

JOB TITLE: FRONT OFFICE ASSISTANT

RESPONSIBLE FOR: To greet
guests in accordance with training and allocate rooms according to laid-down
procedures.

The main duties involved in the role of a
Front Office Assistant at The Address Collective are outlined below however
this list is not exhaustive.

MAIN DUTIES:

·
To arrive promptly on duty as scheduled in a
full, clean & presentable uniform at all times in accordance with company
grooming policy.

·
Maintain the highest level of personal and work
cleanliness and hygiene.

·
Adhere to the company's Code of Conduct.

·
To comply with
company regulations regarding, fire, health and safety, hygiene, customer care
and security.

·
To read, understand
and carry out your responsibilities as defined in the Health and Safety
Statement and Staff Handbook.

·
Check and ensure the correctness of all
reception floats.

·
Ensure work areas are kept clean, safe and tidy
at all times.

·
Receive and register guests on arrival, using
their names at all times adhering to laid down procedures e.g. brand standards.

·
Ensure all documentation relating to the
registration and checking out of guests is as per standard of procedures.

·
Be thoroughly familiar with all company selling
procedures and promotions.

·
Be aware of hotel room availability and rates at
all times.

·
Adhere to all regulations in respect of Health
and Safety, hygiene, guest safety, fire regulations, emergency procedures,
etc

·
To ensure that any
additional requirements for guests are offered and catered for as much as is
reasonably possible, i.e. dinner reservations, porter, information services
etc.

·
To ensure that all
charges are posted correctly onto room bills.

·
Maintain &
monitor management accounts.

·
Be aware of all hotel
facilities & amenities. (ie car parking, directions etc)

·
Communicate with
colleagues and guests professionally.

·
Provide the highest
level of customer services consistently.

·
Provide relevant
reports to departments as required.

·
To take reservations
and respond to guests in a timely and professional manner.

·
To answer switchboard
in a warm and welcoming manner and effectively transfer calls to correct
extensions in the absence of the switchboard operator.

·
To administer all
reservations, cancellations & no-shows in line with company policy.

·
Fulfil all reasonable
requests from guests to ensure their comfort, satisfaction and safety.

·
Conduct regular
security checks throughout the day and report any issues to management.

·
Report any
maintenance issues immediately to management,

·
To correctly take
messages for guests/staff ensuring that date, time, message, from, to and
initial are noted.

·
To ensure that
relevant people receive any messages immediately.

·
Dealing with any
guest requests/queries in a polite and attentive manner and reporting/logging
any problems to the Duty Manager.

·
Balancing of
telephone, lounge, restaurant, bars and reception cash at the end of each
shift.

·
The sensible
allocation of rooms to customers having viewed all relevant guest requests.

·
Check all telephone
charges from meeting rooms and ensure they are posted to correct folios.

·
Handling safe deposits for guests.

·
Maximise in-house selling whenever possible and
maintain an awareness of all sales opportunities.

·
Dealing with Foreign
Exchange for customers.

·
To ensure that all monies are kept secure at all
times.

·
All staff of the
company are required to make themselves available for training and
communication meetings for which advance notice will normally be given. The
content of all training session and issues addressed at team meetings must be
adhered to.

·
Complete duties as
per checklist

·
To ensure that all
cash in dealt with in accordance with cash handling procedures.

·
To carry out any reasonable duty requested by a
manager, senior staff member or request of a guest.

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