Housing Manager

2 weeks ago

Dublin, Dublin City, Ireland Respond Housing Association Full time

Respond is a construction-led Approved Housing Body and service provider. We're expanding our dedicated team, seeking individuals who possess both the drive and skills necessary to help us make a significant impact.

Location: Dublin and Hybrid

Reporting to: Head of Tenant Experience

Salary Range: €60K - €72K (Depending on Experience)

Terms: Permanent Contract - 39 hours per week (Mon to Fri)

Job Purpose:

Lead and inspire a tenant relations team, setting a benchmark for service excellence. Your expertise in housing and tenant services within a social housing context will be pivotal in building strong, positive relationships with our tenants. We are looking for someone with exceptional communication, teamwork and people management skills to create a supportive and effective environment that reflects our commitment to outstanding tenant care.

Tenant Services:

  • To lead a front-line team to deliver housing management services across the core functions of tenancy and estate management, community development, lettings and rent management.
  • To champion tenant engagement in your region to ensure tenant input is actively sought and acted upon leading to a professional and proactive service.
  • To be committed to the continual improvement of the housing service striving to achieve excellent, tenant-centred service delivery and to lead on several innovative projects at national level to achieve this.
  • Work collaboratively with Owners Management Companies (OMCs) to ensure a high level of service for Respond tenants & that the interests of the organisation are protected
  • Leverage best practice approaches to tenancy management to innovate and meet the changing demands and needs of our tenants

Leadership

  • Provide strong leadership and support using a coaching methodology maximising the team's potential and establishing a culture of continuous learning & professional development.
  • Manage and develop team and individual talent effectively.
  • Ensure excellent communication within the team and across the organisation.
  • Develop strong local contacts with other key service providers and partners operating in your areas to enhance our own services, ensure community connections, and create opportunities for our tenants and their families.

Customer Services

  • Uphold and promote customer service and quality standards within the team.
  • Embody a Trauma Informed approach in our customer
  • Enhance tenant engagement networks in the area.
  • Drive the development, review, and implementation of housing service policies, covering assessments, voids, allocations, anti-social behaviour, and other tenant service areas.
  • Liaise with Housing Managers nationally to implement training for designated specialist services (e.g., services for older people, youth, vulnerable adults, child protection, tenancy sustainment, and tenant engagement) etc.
  • Maximise management reports to ensure consistent delivery and quality control via the housing management IT system and other social impact measurement tools.
  • Use tenant and other local insights to shape services which focus on the identified needs of the tenants and communities in which they live
  • Lead and support team members on the preparation and execution of potential cases with the Residential Tenancies Board (RTB), liaising with Respond's Legal Services as necessary

Financial Management

  • Allocate team resources to ensure cost-effectiveness.
  • Manage team services within the region's budget.
  • Uphold standards for voids and facilitate efficient rent collection in line with company policy.

Qualification/ Skills/Experience

  • A third-level qualification in housing, tenant management or a related discipline.
  • Experience in successfully leading a high-performing team
  • At least 5 years of direct management experience in social housing tenancy services.
  • Proficient in customer service, relationship management and dispute resolution.
  • Experience in collaborating with national organisations to deliver services.
  • Hands-on experience in specialised areas of tenancy management and a proven ability to lead and motivate staff towards excellence in customer service.
  • Competent in recording, reporting, and managing financial aspects of service delivery.
  • Responsibility for managing and delivering national specialty services.
  • Full Clean Driving Licence

Competencies

  • Strategic Thinking & Change Manager
  • Analysis & Planning
  • Organisational skills
  • Leadership & Coaching
  • Communicating and Influencing
  • Empathetic approach
  • Results focussed
  • Client Focus
  • Commercial Orientation

The closing date for applications is by close of business on Monday 24th June 2024.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, and genders, as well as from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

  • Housing Officer

    2 weeks ago

    Dublin, Dublin City, Ireland Tuath Housing Association Full time

    About Us:Tuath Housing has been providing safe, secure, and affordable housing since 2006. Despite changes over the years, our core values remain unchanged. We are dedicated to delivering high-quality homes to more individuals in collaboration with Key Stakeholders, aiming to offer exceptional Customer experiences to our 37,000 residents. At Tuath Housing,...

  • Tuath Housing

    2 weeks ago

    Dublin, Dublin City, Ireland Irish Council for Social Housing Full time

    Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents.Working with Tuath Housing is different...

  • Tuath Housing

    3 weeks ago

    Dublin, Dublin City, Ireland Irish Council for Social Housing Full time

    Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents.Working with Tuath Housing is different...

  • House Manager

    2 weeks ago

    Dublin, Dublin City, Ireland M Recruitment Ireland Full time

    M Luxury Household Recruitment are currently recruiting a House Manager & Personal Assistant for a client based in Dublin. This position comes with the responsibility of managing several properties in Europe and the United States & extensive travel is required. This position comes with Live in Accommodation and a befiting salary. Duties, Responsibilities &...

  • Front of House Manager

    2 weeks ago

    Dublin, Dublin City, Ireland TGI Fridays Full time

    TGI Fridays Front of House Restaurant Managers Are you a hands on, lively person with instant presence? If youve answered yes to the above, then you might just the right person for this job TGI Fridays are looking for front of house managers to come on board and shake things up with a serious injection of fun, life, and vibrancy. The ideal person for the job...

  • Construction Project Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Tuath Housing Association Full time

    About the Company:At Tuath Housing, we have been dedicated to providing safe, secure, and affordable housing since 2006. Over the years, our commitment to these values has remained steadfast. In collaboration with Key Stakeholders, our primary focus is on delivering high-quality homes to a wider audience while ensuring an exceptional Customer experience for...

  • Contracts & Procurement Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Tuath Housing Association Full time

    About Us:Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents Working with Tuath Housing is...

  • In-House Risk

    4 weeks ago

    Dublin, Dublin City, Ireland Idex Full time

    A top tier law firm based in Dublin is looking to hire an experienced Risk and Compliance Lawyer with at least 5 years PQE to join their in-house Risk and Compliance Team.The Risk and Compliance teams primary role is to assess and advise on risk and to ensure the firm complies with a broad range of regulatory and professional obligations, in order to...

  • In-House Risk

    1 month ago

    Dublin, Dublin City, Ireland Idex Full time

    A top tier law firm based in Dublin is looking to hire an experienced Risk and Compliance Lawyer with at least 5 years PQE to join their in-house Risk and Compliance Team.The Risk and Compliance teams primary role is to assess and advise on risk and to ensure the firm complies with a broad range of regulatory and professional obligations, in order to...

  • In-House Risk

    2 weeks ago

    Dublin, Dublin City, Ireland IDEX Consulting Full time

    A top tier law firm based in Dublin is looking to hire an experienced Risk and Compliance Lawyer with at least 5 years PQE to join their in-house Risk and Compliance Team.The Risk and Compliance teams primary role is to assess and advise on risk and to ensure the firm complies with a broad range of regulatory and professional obligations, in order to...

  • Front of House Porter

    2 months ago

    Dublin, Dublin City, Ireland GrabJobs Full time

    We are looking to hire a capable Front of House Porter to join our exceptional team at The Ardilaun Hotel in Galway.Growing your career as a Full Time Front of House Porter is an amazing opportunity to develop excellent skills.If you are strong in creativity, critical thinking and have the right experience for the job, then apply for the position of Front of...

  • In-House Company Secretary

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Resources - Finance Full time

    My client is hiring an In-House Company SecretaryKey Responsibilities:Managing a variety of companies from different jurisdictionsSupervising junior team membersBuilding relationships with clients, intermediaries, and colleaguesAssisting in new business proposalsArranging and attending Board and Shareholder MeetingsKey Requirements:Ideally will have - 5...

  • Front of House Host

    2 weeks ago

    Dublin, Dublin City, Ireland Dylan McGrath Venues Full time

    As our **Front of House Host & Event Assistant**, you will be the friendly face of Fade Street. With your lively demeanor and love for hospitality, you will be the main contact for our clients and event bookings on the day of their event, and you will also focus on building strong relationships with hotel concierges through regular visits. Previous event or...

  • Development Administrator

    2 weeks ago

    Dublin, Dublin City, Ireland Tuath Housing Association Full time

    Job Title: Development AdministratorCompany: Tuath HousingLocation: Dublin city centreContract: Full time / PermanentHours: 37 hours per weekReporting to: Development ManagerAbout the Company:Tuath Housing has been dedicated to offering secure and affordable housing since 2006. Our core values have remained consistent over the years. By collaborating with...

  • In-House Company Secretary

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    My client is looking to hire an In-House Company Secretary. The successful candidate will have an interesting workload involving Irish, UK and foreign jurisdictions.Key Responsibilities:Managing a large and varied portfolio of companies from several jurisdictions, ensuring that their annual compliance and statutory filing obligations are attended...

  • In-House Company Secretary

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    My client is looking to hire an In-House Company Secretary. The successful candidate will have an interesting workload involving Irish, UK and foreign jurisdictions.Key Responsibilities:Managing a large and varied portfolio of companies from several jurisdictions, ensuring that their annual compliance and statutory filing obligations are attended...

  • In-House Company Secretary

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    My client is looking to hire an In-House Company Secretary. The successful candidate will have an interesting workload involving Irish, UK and foreign jurisdictions.Key Responsibilities:Managing a large and varied portfolio of companies from several jurisdictions, ensuring that their annual compliance and statutory filing obligations are attended...

  • Administrator

    2 weeks ago

    Dublin, Dublin City, Ireland Tuath Housing Association Full time

    About the Company and Role: Join the team at Tuath Housing, a company that has been dedicated to providing safe, secure, and affordable housing since 2006. With a strong focus on delivering quality homes, Tuath Housing values its employees' growth and satisfaction. As a part of our team, you will contribute to making a positive impact, working alongside...

  • Business Development Representative

    2 weeks ago

    Dublin, Dublin City, Ireland National Corporate Housing Full time

    Business Development Representative DublinNational Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to...

  • Business Development Representative

    2 weeks ago

    Dublin, Dublin City, Ireland National Corporate Housing Full time

    National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers,...