EMEA Commercial Customer Success Manager

3 weeks ago


Dublin, Dublin City, Ireland Gong Full time
Maximize your go-to-market team's potential

What sets top performers apart? Which deals have the most risk? Which messages resonate with your buyers? Get a demo to see how Gong can help.

EMEA Commercial Customer Success Manager

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit .

RESPONSIBILITIES
  • Partner with customers' senior executives to uncover business pain and strategically map Gong's value
  • Drive engagement & adoption and foster enthusiastic, passionate customers
  • Establish a trusted relationship with each client and drive continuous value of our products
  • Proactively identify and lead team process improvements.
QUALIFICATIONS
  • 1 to 3 years of relevant work experience, in a CSM or Account Management role managing 50+ accounts
  • Demonstrated background in developing and managing commercial relationships and renewing contracts
  • Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
  • Excellent verbal and written communication skills
  • Previous B2B SaaS and software experience
  • You will work with a number of AEs to identify & drive growth in your accounts
  • Experience of MEDDICCC a bonus
YOU'LL GET TO
  • Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact
  • Develop individual success plans for your customers ensuring adoption, retention and expansion across your book.
  • Lead all QBR activity within your book. Some international travel will be required
  • Challenge yourself and take your career to the next level.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

Chicago Office
167 North Green Street,
Suite 04A-105
Chicago, IL 60607

Dublin Office
Grand Canal House,
1 Grand Canal Street Upper
Dublin D04 Y7R5
Ireland

Utah Office
1633 W Innovation Way,
Suite 05-106
Lehi, UT 84043

Chicago Office
167 North Green Street,
Suite 04A-105
Chicago, IL 60607

Dublin Office
Grand Canal House,
1 Grand Canal Street Upper
Dublin D04 Y7R5
Ireland

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