Sr. Manager, Trading Platform Operations

1 month ago


Dublin, Dublin City, Ireland kraken Full time
Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

This role is based in Ireland.

The Opportunity
  1. Operational Management:
    • Oversee the daily operations of the exchange, ensuring all processes run smoothly and efficiently;
    • Develop and implement operational strategies to support Kraken exchanges' growth and scalability;
    • Identify areas for process improvement and implement changes to increase efficiency and effectiveness;
    • Oversee all outsourcing to Kraken group service providers;
  2. Regulatory Compliance:
    • Ensure that Kraken exchange's operations comply with all MiCA requirements and other relevant regulatory frameworks;
    • Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity;
    • Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting;
  3. Risk Management:
    • Identify, assess, and manage operational risks;
    • Develop and implement strategies to mitigate operational risks, ensuring business continuity;
    • Oversee crisis management plans and procedures, ensuring that Kraken exchange is prepared for potential disruptions;
  4. Technology & Security:
    • Oversee Kraken exchange's technology infrastructure to ensure it meets operational needs and regulatory requirements;
    • Work with technology leadership to ensure the security of Kraken exchange's data and systems;
    • Promote technological innovation to enhance Kraken exchange's operations and user experience;
  5. Customer Experience:
    • Ensure that Kraken exchange provides excellent, secure customer service and support;
    • Implement mechanisms to gather and act on customer feedback to improve service delivery;
    • Oversee processes for resolving customer complaints and disputes effectively;
  6. Strategic Planning:
    • Support the Director, Trading Platform Operations in developing and implementing Kraken exchange's strategic initiatives;
    • Set operational goals that align with Kraken exchange's overall strategy;
    • Monitor progress towards achieving strategic goals and make adjustments as needed;
  7. Stakeholder Engagement:
    • Collaborate with other senior executives to ensure cohesive and aligned operations;
    • Build and maintain relationships with key internal and external stakeholders.
Skills You Should HODL
  • Eligible to work in Ireland, or be willing to relocate to Ireland;
  • Extensive experience (10+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry;
  • Strong understanding of MiCA regulations and crypto-asset markets;
  • Strong leadership, strategic thinking, financial acumen, and excellent communication skills;
  • Commitment to high ethical standards and transparency;
  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred;

This job is accepting ongoing applications and there is no application deadline.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind.

#J-18808-Ljbffr
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