HEO - Platform Supervision and Regulatory Operations​ (FTC)

4 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

About Coimisiún na Meán

Coimisiún na Meán has been established further to the provisions of the Online Safety and Media Regulation Act 2022 ("OSMR Act 2022"). The OSMR Act 2022 was enacted on 10 December 2022. The OSMR Act 2022 amended the Broadcasting Act 2009 to establish Coimisiún na Meán and dissolve the Broadcasting Authority of Ireland ("BAI").

In addition to undertaking the functions of the BAI as the regulator for broadcasting in Ireland, Coimisiún na Meán is to establish a regulatory framework for online safety, update the regulation of television broadcasting and audiovisual on-demand services, and transpose the revised Audiovisual Media Services Directive into Irish law.

Mission

Our mission is to ensure a thriving, diverse and safe online and media landscape. This means a mix of different voices, opinions and sources of news available over the air and online. It means children and all of us being protected from harmful content.

Role Purpose​

In the Platform Supervision & Investigations division Higher Executive Officers will manage people and projects internally, and coordinate with external stakeholders nationally and across the European Union. They will take part in supervisory activity, data gathering and explorations, investigations, and other work contributing to the mission of Coimisiún na Meán.​

​

About the Division​

The mission of the Platform Supervision and Investigations division is to understand the services and operations of the organisations that Coimisiún na Meán regulates. This includes monitoring compliance with regulatory obligations, resolving issues on a voluntary basis when appropriate, and taking formal compliance action when warranted. The Division is made up of six teams; 4 devoted to the supervision of platforms, an investigations team and an operations team which will help determine regulatory strategy.

Key Responsibilities

· Project planning and administration.​​

· Reviewing legislation and advice to transform codes and rules into working processes.​​

· Data and evidence gathering through proactive requests.​​

· Review and analysis of transparency reports, risk assessments, and other service provided data.​​

· Review and analysis of practices and behaviours of regulated entities across the market.​​

​

· Analysis of recommender systems, organic and promoted content, and all associated review processes.​​

· Collaboration with internal and external teams to develop, maintain, and update supervisory and investigative best practices.​​

· Contribution to query and complaint handling processes and activities.​​

· Development of supervisory practices and recommendations to change or improve processes.​​

· People Management, to include managing, hiring and developing a high performing team.​​

· Identifying the skills and training requirements needed to ensure the organisation can deliver high quality and supervisory and investigative services.​​

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

​

Essential Criteria

The ideal candidate should have:​

  • Experience in the technology or regulatory sector.​
  • At least 3 years relevant work experience, with a minimum of 1 year of line management experience. ​
  • Excellent planning and organisational skills and the ability to prioritise effectively and manage a significant and diverse workload.​
  • Well-developed interpersonal skills with the ability to build relationships with many different stakeholders and demonstrate negotiation and influencing skills.​
  • Ability to work on own initiative as well as within project teams. ​
  • Excellent written communication skills in a variety of forms including presentations, policy documents, correspondence and reports. ​
  • Knowledge of technology firms practices in relation to policy development and change, risk assessment and mitigation, content review, and monetisation business practices.​
  • Future focused and resilient enough to view challenges as learning opportunities.​
  • You respect laws, rules and due process as a framework for delivering a positive impact on society

Desirable Criteria

  • Experience with CRM tools and customer interaction processes.​
  • A recognised qualification/degree of at least Level 7 on the National Framework of Qualifications in a relevant discipline. ​
  • Fluency in or working knowledge of the Irish language.

​

Application Process

If you are interested in applying for this position, please submit:​

  • A CV and a letter/personal statement (i.e., no more than 2/3 pages) outlining why you believe your skills, experience and values meet the requirements of the position via HERE​
  • If you have any special requirements throughout the recruitment process, for example, if you have a visual impairment or are neuro-divergent, we are happy to accommodate your needs where possible, please reach out to us via to request support.​
  • Appointment to this role is subject to the candidate's eligibility to work in Ireland and all positions require candidates to live in the Republic of Ireland.​
  • Candidates who engage in canvassing will be disqualified and excluded from the process.​

​

Closing Date: 3pm Monday 9th September 2024

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