Service Administrator
4 weeks ago
They are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11
Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department.
Candidate Requirements
· At least 2 years' experience in a similar role in the motor industry in a dealership, preferably in a HGV or CVRT environment
· Excellent and demonstrable front line customer service and administrative skills and experience
· Good attention to detail for recording all relevant details in documentation and systems.
· Excellent communication and organisation skills
· Highly flexible and organised with very good administrative skills
· A working knowledge of vehicle management systems / Keyloop /Kerridge / CDK Autoview distinct advantage
· Knowledge and experience of Dealer Management Systems, experience with Kerridge CDK a distinct advantage
· Full, valid, current driving licence for driving in Ireland
· A keen interest in the automotive industry and a general understanding of vehicles and terminology.
Key Responsibilities
- You will be providing full end to end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:
- meeting and greeting all service customers promptly and professionally
- customer check-in and communications throughout the process
- determining workshop availability for service, maintenance and repair work
- ensuring vehicles are ready at the committed time, explaining clearly the work completed
- All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'
- liaising with other teams in the business, management, sales, warranty, parts
- assisting with gathering customer service feedback, ensuring processes consistently meet ISO standards.
Reward package:
- Fulltime permanent contract with a leading motor group in Ireland
- Competitive Salary
- 22 days paid annual leave
- Manufacturer Training
- Contributory Pension Plan
- Access to Benekit App, wellbeing, discounts and learning app
- Access to EAP including wellbeing app
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