Customer Service Administrator

2 weeks ago


Dublin, Dublin City, Ireland Broadline Recruitment Group Ltd. Full time

Our well-known client is actively seeking an experienced administrator to join and expand their team. This would be an excellent opportunity for someone to join an established team and grow your career within customer service and administration. The successful candidate will be required to work as part of the team, to continuously deliver high quality customer service and provide administrative support to the company. This is a Monday to Friday role with excellent benefits. OB22

Key Responsibilities:

  • Provide office support to colleagues to ensure everyday matters are handled professionally.
  • Ensuring new membership applications are processed efficiently.
  • All administration tasks are handled accurately and efficiently.
  • Work with customer support and maintenance team to ensure vehicles are always operational and in good condition.

Duties:

  • Membership management – Ensuring strict protocols are adhered to and new member applications are processed efficiently, and membership emails are responded to.
  • Work closely with maintenance and support partners to ensure documentation for vehicles are kept up to date and accurate.
  • Managing taxation renewals for a large fleet of vehicles.
  • Managing eFlow account to ensure all trips are recharged to relevant customers.
  • Processing fines and penalties in a timely manner.
  • Organising purchase orders for invoices.
  • Document the on-boarding and off boarding of fleet vehicles.
  • Investigate all roadside assistance issues and follow up with partner to ensure S.L.A is adhered to, ensure vehicle downtime is reduced and customer experience is improved.
  • Monitor miscellaneous expenses to ensure recharges are being handled correctly.
  • Ongoing review of procedures and efficiencies.
  • Processing outstanding payments.
  • General administrative duties.

Skills & Experience:

  • Strong organisational skills.
  • Excellent communication skills
  • Experience managing processes.
  • Time management skills.
  • Attention to detail.
  • Ability to multitask.
  • Proficient in Microsoft excel.

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