Customer Service Administrator

3 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

My client is looking to hire customer service administrator for their offices in Dublin 24.

Main Duties/Responsibilities:


• Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone - advice/taking payments/posting and recording orders and payments into our POS system.


• Battery issue 6-month FOC (packing and issuing)


• Daily post (incoming and outgoing)


• Assist in process/renewal of Essential Care Plan via phone - taking payments/posting and recording orders and payments into our POS system.


• Responsible for speaker unit requisitions sent in by dispensers and clinics weekly and daily,

i.e. maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs.


• Coupons – (daily count, scan, and post to marketing).


• Assist with loan aid issue to clinics – manage issue /receipt of loan aids and maintaining records on the system.


• Trade-In aids and Connect line Products: Receipt, filing, issuing, and retaining data for both.


• Participate in cross functional training as required and instructed from time to time.


• Carry out any other duties as instructed by the Customer Service Manager or other Officer as assigned by the Managing Director.

Work Experience and Skills Required:


• Strong Communication Skills both written and oral.


• Excellent Telephone Skills and Manner.


• Previous Customer Service Experience Essential.


• Previous experience of working in POS systems.


• Professional Standard of Computer Literacy particularly Microsoft Office Suite.


• Understand priorities with the ability to meet tight deadlines.

Personal Characteristics:


• Strong communication and interpersonal Skills


• A team-player with an ability to work on own initiative and under pressure.


• Passion for customer Service


• An excellent timekeeper who is reliable and punctual.


• Takes pride in their work and possesses excellent organisational skills and attention to detail.


• Good time management skills and efficient.


• A High level of Flexibility.

#CplOSMay24



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