Administrator

4 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

Our client, a rapidly growing global tech company, are looking for a Global Channel Team Support Specialist to join their team. This is an exciting opportunity for candidates looking to grow their careers within the tech industry.

Work Schedule:

A 40-hour work week onsite in the Dublin 2 Office. Hours are Monday - Friday, 12pm - 8pm.

  • 6 month Fixed Term Contract
  • Immediate Start
  • Competitive Salary
  • Excellent benefits & perks

Responsibilities:

  • Monitor and manage the global channel team inboxes, ensuring that all inquiries are addressed promptly and accurately.
  • Provide first-level support to channel partners, answering questions regarding products, and services.
  • Escalate complex issues to the relevant internal teams (e.g., technical, sales, marketing) and follow up to ensure resolution.
  • Maintain up-to-date records of partner interactions, feedback, and resolution status in our CRM system.
  • Participate in channel team meetings and projects as needed, providing administrative support.

Qualifications:


• Associate degree or equivalent work experience, preferably in business, marketing, or communications.


• 1-2 years of experience in a customer service, administrative support, or channel support role.


• Excellent communication skills, both written and verbal, with the ability to interact effectively with a global team and diverse partners.


• Organizational skills and attention to detail, with the capacity to prioritize tasks in a fast-paced environment.


• Basic understanding of channel operations and the technology/SaaS industry is a plus.


• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and experience with CRM systems.


• A team player with a positive attitude and a willingness to learn and contribute to the success of the channel program.

What the Company Offer:


• The opportunity to be part of a dynamic, global team in a rapidly growing company.


• A supportive work environment focused on innovation and growth.


• Competitive compensation and benefits.


• Professional development opportunities.

for more information or to apply please contact


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