SDM (Technical)/Technology Manager

1 month ago

Dublin, Dublin City, Ireland Bank of Ireland Full time

What is the opportunity?

This is an exciting opportunity for a person seeking challenging role in an evolving landscape and to be part of a team which is supporting Group IT on a new technological journey.

The person will be joining a team which works with a wide range of various other teams across the groups different towers providing ample opportunities for continuous learning and development.

In this Role, you will

In this role you will

  • Own and Maintain Application Operations (AO) PEN test process, including annual PEN test schedule of critical applications and treatment plans to be handled centrally and keep teams accountable to their projected milestones for delivery.
  • Engage with Application Support team(s) to agree the schedule, ensure all prerequisites for testing are met before the start of testing window
  • Support SDM in relation to any risk being raised as result of their application not being able to test in a calendar year.
  • Support Infrastructure Operations from an Application perspective to remediate vulnerabilities on the IT estate within agreed patching targets, co-ordinate and handle patch changes and deployment slots
What will make you stand out?

You will have 8+ years' experience to include Technical Service Delivery and demonstrable experience in discussing Technical Issues with people at all levels (Customers, Vendors, Service & Business Partners and other Technology Services teams)

Having proven track record to present service and process improvement initiatives to both technical and non-technical audiences will make you stand out

You will have experience of leadership and management of teams, with a strong customer focused background and commercial awareness, with the ability to communicate, negotiate and influence.

Vendor management and building relationships with partners are also important within this role, with experience in dealing with international outsource vendor's extremely advantageous

Essential Qualifications

  • Third Level IT Qualification
  • ITIL Certification or equivalent
  • DevOps Certification or equivalent
  • Cloud Service Architecture Certification or equivalent
  • Project management certification PRINCE 2 / PMI or equivalent desirable
More about the team

The Technical Service Management area is responsible for handling delivery of all Technical Services underpinning all IT service towers (Retail ROI, Retail UK, Payments, Corporate, GM etc.)

Key focus areas:

The objectives of the role and key focus areas include:

  • Provide single end to end view of Technical Services
  • Owner of Technical Information
  • Sign-off on technical changes
  • Point of contact for AO team for technical demand

This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Flexible working matching promise

A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements.



Key Competencies

  • Customer Focused - People Manager
  • One Group, one team - People Manager
  • Accountable - People Manager
  • Manage Risk - Self
  • Amplify Capability - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact

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