it support analyst

2 months ago


Dublin, Dublin City, Ireland Cpl Full time

My client is a European leading construction company who manage complex engineering projects for global customers. They are currently working looking to hire an IT Support Analyst.

Scope of the Role:

You will Provide front line & field IT support. Co-ordinate and manage site office setups and changes.

Key Responsibilities of the Role:

  • Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person
  • Resolution of support calls in accordance with established Service Level Agreements – be that by the first line support person or by forwarding the ticket to other relevant personnel e.g. System admin or third-party support resource
  • Logging all support calls and follow up with caller to confirm problem resolution.
  • Performing a range of systems administrative tasks under supervision of System Admin
  • Installing new computers and network equipment in site offices, including overseas locations (UK, Mainland Europe)

Essential Criteria for the Role:

  • Good knowledge of Microsoft desktop operating systems with main focus on Windows 10 Enterprise.
  • Experience with supporting standard office applications (Microsoft Office, AutoCAD, Adobe Acrobat, MS Teams, SAP)
  • Good knowledge of Mobile Operating Systems (iOS, Android) and MDM platforms (Intune, Airwatch, MobileIron)
  • Familiarity with Microsoft Server / Active Directory environment (end users/groups management)
  • Experience with managing end users in Office365.
  • Knowledge of sharing files and printers in Microsoft Windows network
  • Familiarity with TCP/IP network
  • Basic knowledge of Cisco switches (concept of vlans, subnets, trunks)
  • Familiarity with remote support / access tools (LogMeIn, RDP)

EU Passport holders only please. Office location is South County Dublin

Lovely opportunity to join an experienced team. The role is hybrid and offering a salary of €45,000 plus package. Please contact for more details.


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