Head of IT Support

1 month ago


Dublin, Dublin City, Ireland Cpl Full time

Hiring for a Head of IT Support & End User Services

Responsibilities:

  • Direct Management of the Global End-User Support function
  • Service level management, resulting in achievement of service levels for entire tenure
  • Plan for and execute additional IT implementations across Europe / International markets
  • Introduce product and service relate KPI's as metrics to identify trends and inspire change
  • Establish KPI's and SLA's for department, as well as key metrics by region for help desk operations
  • Manage global IT vendors, their contracts, and ensure services meet committed SLAs
  • Ensure smooth delivery and operation of IT services by supervising systems performance
  • Consolidate and report metrics from the Support and other functions periodically as requested
  • Improve relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
  • Provide training for employees for various systems and services, and coach service desk team members
  • Build processes and standards for selection, implementation, and support of systems

Qualifications:

  • Bachelor's degree in IT and/or relevant experience
  • 10+ years of international experience, ITIL Service Management, Problem Management, Incident Management, Configuration Management, Change Management, and partnering with 3rd party services companies
  • Experienced in the functioning of multi-site IT Support operations in a global business
  • Experience in Office 365, Azure and Active Directory
  • Robust skills in leading an international IT Service Desk and respective support functions used in supporting the enterprise on a global scale
  • Exceptional customer service and relationship building skills, establishing & maintaining trust with individuals at various levels of internal and partner organizations
  • Superb communication skills, highly-collaborative
  • Organized and detail-oriented
  • Self-starter who demonstrates leadership skills and takes initiative
  • Experience in the architecture and design of core support operations based on an HDI and ITIL process structure
  • Experience leading and motivating a team of IT Support personnel
  • Ability to run multiple priorities and work across multiple organizations, regions, business units, geographies, and teams

This role is offering a hybrid work model and a excellent package including a generous bonus. Base salary circa €120,000. Please email for further information.



  • Dublin, Dublin City, Ireland Institute of Public Administration Full time

    The OrganisationThe mission of the Institute of Public Administration (IPA) is to advance the understanding, standard and practice of public administration and public policy. The IPA is a recognised college of the National University of Ireland (NUI), awarding NUI degrees, and complies with relevant agreements and national statutes.The RoleThe IPA is seeking...


  • Dublin, Dublin City, Ireland Institute of Public Administration Full time

    The OrganisationThe mission of the Institute of Public Administration (IPA) is to advance the understanding, standard and practice of public administration and public policy. The IPA is a recognised college of the National University of Ireland (NUI), awarding NUI degrees, and complies with relevant agreements and national statutes.The RoleThe IPA is seeking...

  • Head of Health

    1 month ago


    Dublin, Dublin City, Ireland WTW Full time

    Great opportunity to join us at WTW as Head of Health and Benefits (H&B) Ireland where you will be responsible for driving the overall H&B growth and profitability in Ireland and overseeing all H&B resources. You will have a matrix reporting line to the H&B Head of Great Britain and the Country Head (Ireland) and will be responsible for the following: All...

  • Head of HR

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Cpl Recruitment are delighted to be supporting a growing company in the pharmacy retail space with hire of a Head of HR for a large estate. This role will be high tempo with various plates to spin and multiple sites to support. With a great support network, this role will be rewarding as well as it is challenging. Roles and responsibilities will include:Be...

  • Head of Finance

    3 weeks ago


    Dublin, Dublin City, Ireland CPL Healthcare Full time

    We are delighted to announce that our client the Charites Regulator are currently recruiting for a Head of Finance. Role profile This role is a key senior management position within the Charities Regulator reporting into the Chief Executive. Candidates should note that reporting lines may change in future as part of any restructuring of the organisation. ...

  • Head of Finance

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    We are delighted to announce that our client the Charites Regulator are currently recruiting for a Head of Finance.Role profileThis role is a key senior management position within the Charities Regulator reporting into the Chief Executive. Candidates should note that reporting lines may change in future as part of any restructuring of the organisation. The...


  • Dublin, Dublin City, Ireland JD Ross Energy Full time

    Head of Project Management - Solar/Wind EPC Business - Large Scale ProjectsAbout them:They are an Engineering, Procurement, and Construction (EPC) company specializing in large scale solar and wind energy projects across Ireland. The mission is to drive the renewable energy transition by delivering world-class, sustainable solutions. As they continue to...


  • Dublin, Dublin City, Ireland BUPA Full time

    Job Description:Head of Underwriting and Pricing Full time (37.5hrs per week)Hybrid Working OptionsDublin, IrelandHere you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the...


  • Dublin, Dublin City, Ireland Zurich Insurance Company Ltd. Full time

    Head of Project Delivery, Governance & PMO-HybridZurich Insurance Europe are recruiting for a Head of Project Delivery, Governance and PMO. The successful candidate will lead the delivery of Zurich's Business Change Portfolio and maturity development with the goal to achieve project delivery excellence across the organization. They will act as a key enabler...

  • Head of HR, Medical

    4 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Cpl HR recruitment are delighted to go to market with an exclusive Head of HR, Medical position. This permanent role will have a large number of direct reports based in Dublin on a permanent basis. This role will report into the HR Director.Role and responsibilities:Provide best in class HR direction to a wide audienceSupport, guide and develop team...


  • Dublin, Dublin City, Ireland State Street Full time

    Who we are looking for:State Street is seeking a Head of Transfer Agency (PCF 33) for Ireland responsible for teams in both Dublin and Kilkenny.Reporting to both the EMEA Head of Transfer Agency and the COO of Ireland, the role will be required to demonstrate exemplary leadership skills, a comprehensive knowledge of relevant Transfer Agency product and...

  • System Support Analyst

    2 months ago


    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?The main responsibility of the role is to facilitate optimised IT Services across a wide range of systems, from Digital Platforms, Document Management through to Core and Back Office Systems. As System Support Analyst, you will be supporting the effective delivery of Service across the suite of applications on the estate, often...


  • Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?As Business Support Manager, you will support in the activities under Enterprise Simplification across planning, portfolio management, Financial & procurement oversight and the standard PMO activities.This is an excellent opportunity to support the delivery of Group wide activity, ensuring that plans are led, partners are supported...


  • Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity? Technology Services, part of the Group IT division, is accountable for IT Service Delivery in a multi-vendor, outsourced model. Relationship Managers are assigned to each vendor to support their engagement with the bank. The successful candidate will work closely with these Relationship Managers to ensure the relationships are...


  • Dublin, Dublin City, Ireland Exertis (UK) Ltd. Full time

    This is a DCC Energy Regional role and can be based in either; Ireland, UK, France, Benelux, Nordics or DACH. DCC Energy The DCC Energy division operates through 7,600 colleagues in 13 countries and enables customers to heat their homes, manufacture products and/or power their logistics. We are leading providers of energy today and support our customers...


  • Dublin, Dublin City, Ireland BUPA Full time

    Job Description:Head of Underwriting and Pricing Full time (37.5hrs per week)Hybrid Working OptionsDublin, IrelandHere you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the...

  • Head of English

    1 month ago


    Dublin, Dublin City, Ireland Study Group Full time

    Full Time (37.5 hours) - Fixed Term (31/08/2026)The highest standards of student experience and success are at the core of our centre's ethos and therefore we are looking for someone who shares this objective to join the Centre Management Team and join us in our commitment to constantly reflect on and enhance every aspect of our centre. We inspire our...


  • Dublin, Dublin City, Ireland Cpl Full time

    My client in the NGO sector have an immediate requirement for a Head of Finance/Senior Accountant- hybrid working/Dublin 1.This is a key role in supporting and shaping the strategic direction and development of the organisation.Key task will include:· Working closely with the CEO, the Finance Subcommittee of the Board and the Company Secretary, take a lead...


  • Dublin, Dublin City, Ireland Nationalbeauty Full time

    National Beauty Distribution is the leading importer and wholesaler of products to the beauty and cosmetics industry in Ireland. We work closely with a wide variety of retailers, ranging from beauty salons to high-street outlets, to provide quality sales, marketing expertise, and training. We carry over 5,000 SKU's in our 27,000 sq ft facility and ship over...


  • Dublin, Dublin City, Ireland Bon Secours Health System Full time

    Job Purpose The Head of Mission assists the Group Chief Sponsorship and Mission Officer by providing leadership and direction to ensure the integration and continuation of the Mission and Values of Bon Secours Mercy Health.Overall responsibilities include, but are not limited to, the following areas: the integration of mission and values into the...