Head of Transfer Agency Ireland

Who we are looking for:

State Street is seeking a Head of Transfer Agency (PCF 33) for Ireland responsible for teams in both Dublin and Kilkenny.

Reporting to both the EMEA Head of Transfer Agency and the COO of Ireland, the role will be required to demonstrate exemplary leadership skills, a comprehensive knowledge of relevant Transfer Agency product and operational workflows and risks to provide effective management of Transfer Agency for the firm. The role has a significant strategic impact to Global Transfer Agency and is also accountable for the client experience.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As Head of Ireland Transfer Agency you will be responsible for:

• Ownership of the design and execution of the Ireland TA strategy
• Accountable for the operational service delivery and the client experience. Ensure day to day service delivery and operational risk management across Transfer Agency.
• Governance of the TA risk profile including ensuring TA meet all Regulatory requirements. Demonstrate a 'Risk Excellence' culture by establishing the tone at the top and drive a culture of Risk Excellence across Transfer Agency teams.
• Leadership and culture of the TA group in Ireland with a focus on employee engagement and the development and retention of talent
• Driving the technology strategy and execution of TA strategic plans
• Driving a culture of innovation and transformation throughout the team.
• Partner with Sales, Relationship & Product teams to support management of key client relationships and service delivery, and new business opportunities
• Identify operational risk and formulate solutions to mitigate risk.
• Develop leaders and create sustainable succession plans for self and direct reports

This role is a PCF 33 (Head of Transfer Agency) position.

It is a condition of the PCF-33 Head of Transfer Agency Ireland role that you comply with the Central Bank of Ireland regulatory requirements that are applicable to the role, namely:

• requirements as to your fitness and probity, in accordance with section 21(1) of the Central Bank Reform Act Approval from the Central Bank of Ireland will be required prior to taking up the role.
• requirements in relation to the Common Conduct Standards under the Individual Accountability Framework, given effect by the Central Bank (Individual Accountability Framework) Act 2023
• requirements of the Additional Conduct Standards under the Individual Accountability Framework, given effect by the Central Bank (Individual Accountability Framework) Act 2023

What we value:

At an MD level we require senior leadership and advanced skills in areas such as:

• Outstanding Product/Service knowledge in Transfer Agency (particular Non Alternatives)/Fund Administration
• Project management and analytical and strategic thinking
• Effective policies and procedures control – with a concern for quality
• Demonstrated problem solving, decision-making and negotiation skills.
• Proven ability to influence others and to promote teamwork across different organizations
• Team player, ability to build consensus and to motivate others.
• Ability to develop and maintain business relationships within the business unit and cross locations
• Display a strong understanding of the corporate workings of a global service
• Working successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
• Proven leadership skills as well as managing and developing a high performing operation team.
• Proven track record of achieving/exceeding financial goals.
• Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute and deliver targeted outcomes.

The candidate for the Head of Transfer Agency Ireland role will possess and/or be able to demonstrate:

• A proven track record at a senior level of running operations team.
• 15 years plus working experience in Transfer Agency and/or Fund Administrations
• Technical knowledge of Transfer Agency activities and associated regulations.
• Enterprise leadership skills managing client service delivery and business growth.
• Experience interfacing at a senior level with clients, service providers and regulators.
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivering to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A relevant graduate degree or masters qualification that can be leveraged in this role

Why you should join us

• Generous holiday entitlements, including additional Birthday Day Off and Paid Volunteer Days
• Supportive and encouraged hybrid work-life balance
• Expansive inclusion, diversity and equity programme
• Private medical insurance, health screenings, flu vaccinations and eye testing
• Employee wellbeing and mental health support programme
• Parental and caretaker support
• Attractive pension plan
• Life assurance and long-term disability support
• Multiple local community volunteering opportunities
• Profit sharing scheme

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Inclusion, Diversity and Equity

Inclusion, diversity and equity is our company-wide effort strongly supported by our State Street Ireland senior management team, which recognizes unique talents of our employees to ensure that they feel engaged and valued.

We provide local support to more than 24 employee networks with over 100 chapters across the globe, regional/country teams and business units' employee action committees. We are very proud of our employees ongoing engagement in developing our culture and values. We recognize and value the strength that comes from diversity and engage with industry partners to drive this forward collectively.

We will continue to nourish our culture, so every employee feels valued, inspired and empowered to leverage their diverse experiences and identities, which provide innovative, authentic and enhanced service to our clients and to our community, and each other.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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