Service Receptionist

2 months ago


Dublin, Dublin City, Ireland Cpl Full time

My client in the motor industry is looking to recruit a service receptionist/administrator for their office in Baldonnell, send your CV to for immediate consideration.

Candidate Requirements

· At least 2 years' experience in a similar role in the motor industry in a dealership, preferably in a HGV or CVRT environment

· Excellent and demonstrable front line customer service and administrative skills and experience

· Good attention to detail for recording all relevant details in documentation and systems.

· Excellent communication and organisation skills

· Highly flexible and organised with very good administrative skills

· A working knowledge of vehicle management systems / Keyloop /Kerridge / CDK Autoview distinct advantage, not essential

· Knowledge and experience of Dealer Management Systems, experience with Kerridge CDK a distinct advantage

· Full, valid, current driving licence for driving in Ireland

· A keen interest in the automotive industry and a general understanding of vehicles and terminology.

Key Responsibilities

  • You will be providing full end to end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:
    • meeting and greeting all service customers promptly and professionally
    • customer check-in and communications throughout the process
    • determining workshop availability for service, maintenance and repair work
    • ensuring vehicles are ready at the committed time, explaining clearly the work completed
    • All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'
    • liaising with other teams in the business, management, sales, warranty, parts
    • assisting with gathering customer service feedback, ensuring processes consistently meet ISO standards.

Reward package:

  • Fulltime permanent contract with a leading automotive group in Ireland
  • Competitive Salary
  • 22 days paid annual leave
  • Manufacturer Training
  • Contributory Pension Plan
  • Access to Benekit App, wellbeing, discounts and learning app
  • Access to EAP including wellbeing app

#CplOSJuly 24


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