Receptionist

2 weeks ago


Dublin, Ireland The Fleet Hotel Full time

Job Purpose: To provide a warm, friendly and efficient service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. Reports to: Operations Manager. Receptionist Key Duties and Responsibilities: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquires over the phone. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly to keep the hotel business running Report issues of maintenance and malfunctioning appliances to the Operations Manager for quick repair in order to ensure guests comfort and satisfaction. Requirements Exhibit excellent knowledge of customer service. Good interpersonal skills. Must be orderly. Ability to multi-task. Good crisis management skills. Knowledge of reservation software. This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company Skills: Customer Care Friendly Attitude Customer Service


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