Trust & Risk Agent (French Speaking)

Join the Future of Commerce with WhatnotWhatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you.As a remote co-located team, we're inspired by innovation and anchored in our values.With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces –together.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.And we're just getting startedAs one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas.Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.RoleThe Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers.As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.Provide inbound email support for our French users experiencing trust and safety issuesDe-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safetyThoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfactionServe as the escalation point for issues requiring nuanced understanding of language and cultureWork with other departments to research and resolve open questionsEfficiently work through a backlog of open issues and monitor performance of key operationsRepresent the company with integrity and professionalismReview key metrics and utilise data to make informed decisionsYouCurious about who thrives at Whatnot?We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.This role will suit someone looking to jump start their career in a fast paced environment.Someone willing to take on any role or task, learn new skills and be a part of building a great company.A customer service mentality with passion to reach the best possible outcome.Here's what we're hoping to see in your background:4 year degree is a plus.1- 3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilmentFluent in French and EnglishPositive Customer first-attitudeWeekend availability requiredProactive problem-solver and process-improverExperience with social media, parcel delivery, marketplace sellers, vendors, or fraud operationsUnderstanding of Ecommerce and Marketplace operationsExperience with Customer facing systems like Zendesk, Kustomer, or IntercomKnowledge of Collectibles is a plusBenefitsGenerous Holiday and Time off PolicyHealth Insurance options including Medical, Dental, VisionWork From Home SupportHome office setup allowanceMonthly allowance for cell phone and internetCare benefitsMonthly allowance for wellnessAnnual allowance towards ChildcareLifetime benefit for family planning, such as adoption or fertility expensesPension plans internationallyMonthly allowance to dogfood the appAll Whatnauts are expected to develop a deep understanding of our product.We\'re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).Parental Leave16 weeks of paid parental leave + one month gradual return to workPlease find our Whatnot Candidate Privacy Notice here.EOEWhatnot is proud to be an Equal Opportunity Employer.We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.#J-*****-Ljbffr