Motor Injury Manager

6 days ago

Dublin, Ireland Integrated Machinery Solutions Full time

The Opportunity
Leeson Group is seeking a Motor Injury Manager to lead our Motor Injury Team, a vital function within our claims operation.
This role involves overseeing the proactive management of bodily injury and liability claims from notification through to settlement, while ensuring an exceptional customer journey.
As Motor Injury Manager, you will:
Lead and support a specialist team of claims professionals.
Drive best practice in handling complex bodily injury claims, including litigated cases.
Collaborate with senior leadership to implement process improvements and deliver operational excellence.
This is a key leadership opportunity where your expertise in claims handling, people management, and customer service will shape the performance and culture of the team.
Key Responsibilities
Lead the Motor Injury Team, managing workloads to ensure service-level agreements and quality standards are consistently achieved.
Provide technical guidance on complex claims, ensuring accurate policy interpretation, liability assessment, and financial reserving.
Support the investigation and negotiation of settlements, including direct engagement with claimants and solicitors.
Oversee litigation files, supporting the team in preparing for hearings, consultations, and settlements.
Monitor compliance with all regulatory requirements (e.g. CPC, GDPR) and ensure best practice in claims handling.
Develop and implement team performance and development plans; foster a culture of continuous improvement and learning.
Collaborate with the wider Claims Leadership team to streamline processes, enhance efficiency, and integrate new technologies.
Manage the Complaints Process, ensuring timely, accurate, and customer-focused resolutions.
Build strong relationships with internal and external stakeholders, including vendors, legal partners, and industry forums.
Identify and escalate instances of potential fraud to the Special Investigations Unit (SIU).
Key Requirements / Skills & Experience
Essential:
Minimum 3 years' claims handling experience, with at least 2 years in Motor Injury or Liability claims.
Professional qualification: APA, CIP, Dip CII, ACII, or Grandfathered equivalent.
Proven track record of excellent customer service delivery and strong communication skills.
Understanding of technical claims processes and procedures.
Desirable:
Experience managing or coaching a team in a claims environment.
Experience in handling litigated claims.
Strong presentation, negotiation, and stakeholder management skills.
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