Lead Gocar Tech Installer

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## **Job Description******Benefits:***** Competitive Salary* Starting 22 holidays, increasing with length of service* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme****Key Responsibilities:***** Manage vehicle in-fleeting/de-fleeting, GoCar branding, and access system installation, developing tracking procedures.
* Execute all field vehicle tasks for GoCar and Direct to Car Fleet.
* Oversee weekly technical tasks to maximize vehicle condition/uptime and minimize costs, adhering to budget and reporting adherence/downtime.
* Assign daily technical and availability tasks to Europcar Fleet Operations as needed.
* Partner with Europcar Fleet Operations and GoCar Growth Manager to find new parking.
* Optimize operations using lean process concepts.
* Supervise Tech area upkeep, maintenance, repair, and cleanliness.
* Control Tech area stock, including stock take documentation.
* Ensure top-level security for company fleet and assets.
* Handle on-site Health & Safety for self and colleagues.
* Work with on-street team to resolve remote issues and reduce downtime.
* Address technical fleet-related customer service escalations.
* Diagnose and validate fixes for deployed hardware, including fuel recording.
* Identify trends/issues, recommend solutions to improve GoCar Fleet Tech, and provide weekly progress reports.
* Pinpoint potential GoCar Fleet customer impact issues.
* Develop and execute test plans/cases for hardware, firmware, and software based on requirements.
* Collaborate with hardware/firmware teams to test new features/improvements for telematics units (e.g., Carvaloo, damage processes).
* Contribute to product growth by validating future hardware/software.
* Test web/mobile applications for end-to-end member experience, including manual functional, system integration, user acceptance, cross-browser, and security testing.
* Track and report quality assurance metrics weekly.
* Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
* Any ad hoc duties or reporting as required****Your Skills:***** Proven experience in the automotive, installation, electrical, or service technician industry.
* A team player with excellent communication and IT skills, including proficiency in Microsoft Excel and Word.
* Previous direct management experience.
* Excellent organizational and interpersonal skills.
* Ability to work independently and take initiative.
* Strong communication skills, both written and verbal.
* Possession of a full, clean driving license.We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\*EMG**Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa.
"Ajudamos a mudar a forma como se desloca" é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento "value for money".
A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em:
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