Customer Operations Coordinator

4 weeks ago

Dublin, Dublin City, Ireland Uniting Holding Full time

About NVD
A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products.
We've established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers' vehicles, prior to delivery to their end location.
Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry.
As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers.
Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.
As our business continues to grow, we are looking for a Customer Operations Coordinator to join our team.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to build a career in customer operations and logistics.
Why You'll Love Working Here
Competitive salary with pension scheme
Staff discounts on vehicle services + wellness initiatives
Clear career path into operations, planning, or account management
Ongoing training (Salesforce, reporting, process improvement)
On-site parking & modern offices
Supportive, team-oriented culture where your ideas matter
Access to our Employee Assistance Programme (EAP)
The Role
As a Customer Operations Coordinator, you'll be the vital link between customers and our internal teams, making sure vehicles move efficiently through the NVD Group supply chain — from arrival to final delivery.
You'll:
Act as the main contact for customer queries, updates, and service issues
Support daily operations with administration, scheduling, and reporting
Generate invoices and process card payments
Prepare operational reports (KPIs, customer insights, trends)
Work with planning, workshop, and logistics teams to meet deadlines
Resolve customer issues quickly and professionally
Contribute to internal projects and process improvements
What We're Looking For
3+ years' experience in administration, customer service, logistics, or operations
Strong communication and relationship management skills
High attention to detail and confidence handling multiple priorities
Proficiency in MS Office (Excel, Word, PowerPoint) – Salesforce is a plus
A proactive, adaptable approach — able to thrive under pressure
Full clean Class B driving licence
(Experience in automotive or logistics is a plus, but we also welcome candidates from retail, hospitality, or service industries who have strong customer operations skills.)
Ready to Apply?
If you're looking for a role where you can grow, learn, and make a real impact in a supportive team, we'd love to hear from you.
Apply today and take the next step in your career with NVD Group.
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We value openness, innovation, customer focus, and operational excellence.
Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation.
We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
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