Senior Manager – Social Media Technologies

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.**The Team and The Role**At Logitech, we're driving a bold Digital Transformation initiative to redefine how we connect with customers, partners, and influencers globally.We're seeking a visionary and results-driven Product Owner to lead the strategy, implementation, and enhancement of critical social media technologies.This role encompasses oversight of innovative tools for Social Listening (e.g., Brandwatch), Social Engagement and Social Care (e.g., Khoros), Affiliate Marketing (e.g., Impact Radius), and Influencer Marketing (e.g., CreatorIQ).Additionally, as part of our Digital Transformation objectives for this fiscal year, the Product Owner will spearhead the replatforming of our social engagement, social care, and social listening technologies.This high-impact initiative will focus on upgrading and aligning these tools with our broader business strategy to ensure scalability, seamless collaboration, and world-class customer experiences.You'll play a key role in ensuring these platforms work seamlessly together to amplify Logitech's online presence, deepen engagement, and drive measurable business success.Reporting to the Global Head of Growth & Innovation, this is a highly visible opportunity to shape the future of how Logitech leverages social media technologies to stay ahead in a rapidly evolving digital landscape.**Your Contribution:**Be Yourself.Be Open.Stay Hungry and Humble.Collaborate.Challenge.Decide and just Do.Share our passion for Equality and the Environment.These are the behaviors and values you'll need for success at Logitech.In this role you will be managing the following:**Strategic Oversight & Vision*** Define the vision, roadmap, and strategy for Logitech's suite of social media technologies in alignment with global digital transformation objectives.* Collaborate closely with marketing, communications, brand, and analytics teams to ensure these tools meet both business and user needs.* Lead the replatforming of social engagement, social care, and social listening technologies, ensuring the new systems are future-ready, scalable, and fully aligned with Logitech's goals for customer engagement and operational excellence.* Continuously evaluate emerging trends and advancements in the social media technology landscape to recommend tools and strategies that keep Logitech ahead of the curve.**Platform Management*** Oversee the deployment, customization, and optimization of Social Listening, Engagement, Affiliate, and Influencer Marketing platforms.* Ensure seamless integration of these platforms with each other and with other key systems (e.g., data lakes and our BI systems).* Drive the end-to-end replatforming process for social engagement, care, and listening technologies, including vendor selection, evaluation, and integration, while meeting critical timelines and milestones.* Continuously assess platform performance and identify opportunities to enhance functionality and usability.**Stakeholder Collaboration*** Act as the bridge between business stakeholders, technical teams, and external vendors, driving alignment on priorities and timelines.* Facilitate cross-departmental discussions to gather, refine, and prioritize platform requirements.* Provide transparent reporting on progress, risks, and outcomes to leadership and other key stakeholders.**Data-Driven Decision-Making*** Lead the implementation of robust analytics within these platforms to track performance metrics and support decision-making.* Ensure that the replatformed tools incorporate advanced analytics and insights capabilities to help track and enhance customer engagement.* Monitor key social media KPIs to uncover actionable insights and influence platform improvements or campaign strategies.**Training & Adoption*** Develop and deliver user enablement initiatives, including training and documentation, to drive adoption and consistent use of the tools across the organization.* Advocate for the value of social media technologies, ensuring users understand the capabilities and potential business impact of each platform.**Performance Monitoring*** Establish clear KPIs and benchmarks for the success of each platform and regularly report results to leadership.* Identify and act on opportunities to align social media technology performance with broader business objectives and customer engagement goals.**Key Qualifications:**For consideration, you must bring the following minimum skills and experiences to our team:**Key Competencies*** Strong ability to translate business needs into technology solutions and strategies.* Exceptional project leadership and priority-setting skills, especially in complex, fast-paced environments.* Proven experience in driving large-scale platform replatforming projects or similar initiatives end-to-end.* Analytical mindset with a focus on turning data into meaningful insights and actions.* Outstanding communication and relationship-building skills to foster collaboration across diverse teams.* Deep understanding of social media, affiliate, and influencer marketing ecosystems.**Required Qualifications*** Bachelor's degree in Marketing, Business Administration, Information Systems, or related field.* Proven experience in product ownership or technology management, with a focus on social media technologies.* Hands-on knowledge of platforms like Brandwatch, Khoros, Impact Radius, CreatorIQ, or equivalent systems.* Experience leading technology implementation and replatforming projects and driving adoption within large organizations.* Familiarity with digital campaign measurement, attribution, and reporting concepts.**Preferred Qualifications*** 10+ years of experience in marketing technology or related fields, ideally in global, matrix-driven organizations.* Advanced degree (MBA or equivalent) in Marketing, Digital Strategy, or Technology-related disciplines.* Expertise in Agile or Scrum practices;* Product Management certifications (e.g.,CSPO, PO/PM, CAP, ICP-APO) are highly desirable.* Proven success in driving synergies between social engagement, social care, and listening tools.* Experience managing diverse vendors as part of a replatforming process.#LI-RD1Across Logitech we empower collaboration and foster play.We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations.Our hybrid work model allows some employees to work remotely while others work on-premises.Within this structure, you may have teams or departments split between working remotely and working in-house.We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.We believe that good health means more than getting medical care when you need it.Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.We can't wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at *************** for assistance#J-*****-Ljbffr