Customer Manager

22 hours ago

Dublin, Ireland Tirlan Full time

Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion. Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi). For more information, visit Job description: National Account Manager - Multiples Citywest / Hybrid Tirln Tirln, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirln owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition. We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Role Profile We have an exciting opportunity for a Customer Manager/NAM to join our team This role reports into the Senior Account Manager and sits within the Retail & Wholesale group as part of the Consumer category. The successful candidate will manage key accounts within the consumer category, developing growth customer plans and enhancing customer satisfaction. You will manage the contracting and execution of budgeted sales volumes & margin achievement, development of new opportunities for value adding and commercialisation of Tirlns growth volumes across a portfolio of accounts.The role will be key in assisting Tirln to expand its consumer portfolio. Responsibilities Develop and execute strategic customer account plans to drive sales within the Chilled & Dairy categories across branded and/or own label products. Negotiate and influence commercial processes to agree contracts, JBPs, promotional plans, NPD and share of space across your customer base. Be a champion for the customer, developing cross functional plans and enabling a culture of customer focus across the business. Hold overall responsibility for all agreed customer projects to ensure that they continually exceed customer & internal expectations. Continuously analyse performance and stay ahead of FMCG trends to deliver clear insights and implement necessary actions for change within your set of accounts. Key performance metrics will be NPD listings, distribution optimisation, promotions, product mix, volume, revenue and margin. Ensure communication throughout the business is prompt to ensure all departments are aware of any own label projects that has a wider impact on the business. Ensure administration tasks are fulfilled (pricing, promotions etc.) and financial spends are carefully managed & are within budget. Requirements Proven experience working with either branded or own label products. Exposure to working with both would be a bonus. Excellent track record of success, growing accounts and relationships. Strong attention to detail, with excellent negotiation, organisation and presentation skills. Track record of managing their own P&L, JBP and promotional activities. Excellent understanding of the domestic retail industry Self-motivated and excellent levels of energy and drive and passion A capacity to act quickly and keep decision making simple, not afraid to make decisions and have a natural curiosity to change. Hybrid working with abilityto commute to the Citywest office at least twice per week. About us Through our expertise in research and development, customer insights, food safetyand state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment. We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Join our Talent Pool Considering a new career in Tirln but this isnt the role for you? Join our talent community and sign up for job /careers Tirln is a Values Based Organisation Profile description: We have an exciting opportunity for a Customer Manager/NAM to join our team This role reports into the Senior Account Manager and sits within the Retail & Wholesale group as part of the Consumer category. The successful candidate will manage key accounts within the consumer category, developing growth customer plans and enhancing customer satisfaction. You will manage the contracting and execution of budgeted sales volumes & margin achievement, development of new opportunities for value adding and commercialisation of Tirlns growth volumes across a portfolio of accounts.The role will be key in assisting Tirln to expand its consumer portfolio. Skills: Consumer Sales Business Development Account Management Benefits: Laptop Mobile phone Paid Holidays Parking Pension

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