Customer Service

2 weeks ago


Dublin, Ireland Portfolio Credit Control Full time

The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.The post holder will have a minimum of two years account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.Day-to-Day Responsibilities as a Credit Controller:Contacting clients in relation to their overdue accountsHandling payment and service queries principally via telephoneProvide "Super Service" when handling all enquiries and making the necessary notes on our systems to keep accurate and timely recordsProcessing debit/credit card paymentsLiaising with the team to ensure client accounts and internal business processes operate as smoothly as possibleComplete requests for account adjustments where requiredWhen the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages Role Metrics:To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframeCash collection, Direct Debit coverage, Outbound call targetsTo ensure a high level of attendance and punctuality P(phone number removed)CV1R10INDIRE



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