Customer Engagement Coordinator

Company DescriptionWe've been helping businesses grow for 35 years.It's a journey we know well.When Radius started in ****, we ran a successful SME fuel business in North West England.Today we are a global business services company running in 19 countries across five continents.Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring.We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses.Job DescriptionWe're looking for a motivated and detail-oriented Customer Engagement Coordinator to support our On-Demand Customer Base.This role offers the opportunity to support a range of customer communications and internal projects, working across multiple countries and business functions.You'll play a key role in delivering clear, engaging, and consistent messaging that enhances the customer experience and supports wider business objectives.From coordinating projects to creating content and maintaining brand consistency, you'll collaborate closely with colleagues in Sales, Customer Service, and Commercial teams across international markets.This is a great opportunity for someone who thrives in a fast-paced environment and enjoys variety in their work.What you'll be doing:Coordinate and support communication initiatives across different customer segments and regionsCreate and adapt content for a range of channels, including email, SMS, and WhatsAppSupport the development and delivery of automated communications using CRM toolsWork with performance data to help refine messaging and improve customer engagementEnsure brand tone and messaging consistency across all communicationsPrepare clear project briefs and manage deadlines and approvalsBuild and maintain strong relationships with internal stakeholders across multiple functions and regionsContribute to continuous improvement by identifying opportunities to streamline and enhance communicationsCollaborate with internal teams (e.g., marketing, product, service) to coordinate content, timing, and customer journey alignment.Track and report on engagement activities to assess performance and identify areas for improvement.Contribute ideas and feedback to help shape our approach to customer experience and ensure a consistent, high-quality standard.QualificationsWe're looking for someone who brings a strong sense of ownership, attention to detail, and a collaborative mindset.At least 12 months' experience in a communications, content, or customer-facing roleStrong organisational and project coordination skillsA good understanding of written communication best practices and audience engagementExperience working with CRM or email platforms (Salesforce/Marketing Cloud is a bonus)A proactive, can-do attitude with a focus on outcomes and qualityExcellent written English, with high attention to detail and proofreading skillsThis is a hands-on role in a supportive team where your contributions will make a real impact.Based in our Galway office, you'll benefit from in-person collaboration, learning opportunities, and a strong culture of development and progression.Above all, you care about customers — and want to play a meaningful part in helping them succeed.Additional InformationReady to be part of something exciting?If this sounds like the kind of role and culture you're looking for, register your interest today.You will hear back from our recruitment team within 14 days, and if there's a match now or in the near future, we'll take it from there.Still Curious?If you feel we are a good match for each other, you can apply online nowIf you'd like to understand more about the role or life at Radius before applying, then please contact our talent team viaRadius is an equal opportunities employer.We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates.If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Note to recruitment agencies:We do not accept speculative recruitment agency CVs or profiles.Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.PSL agencies should onlysend CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.