Soho Business Retention Executive

Overview
SoHo Business Retention Executive
Here at Three, we've done things differently since day one.
We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better-connected life.
The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive.
Magic happens when we power the connections that millions value, and you can feel it...
When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment.
We want you to become the best version of yourself.
Join us as a SOHO Account Executive
As a member of the Soho team you will utilize a combination of analytical thinking, sales & customer experience skills to ensure all existing customers receive the highest quality service and to ensure we retain and cross sell to our existing customer base.
Responsibilities
Handle all inbound calls in a timely and effective manner
Identify customer's needs, clarify information, and provide solutions or alternatives to customer queries
Outbound calling to retain & grow accounts in the existing Soho customer segment
Complete outbound calling campaigns to both retain and cross sell into the Soho customer segment
Use of telephony platform to drive outbound activity on campaign-based leads
Seize opportunities to cross sell core products as well as our more than mobile suite of products
Identify customer's needs, clarify information, and provide solutions or alternatives to customer queries
Utilize salesforce through all engagements with customers
Manage all pipeline through salesforce effectively
Exceed all monthly sales and retention targets
Build sustainable relationships by going above and beyond for your customer
Align with Three Sales Methodology to collaborate effectively with sales specialists in order provide value to our customers through our 3CS portfolio.
Capture all key customer information on any engagement such as industry type and ensure marketing permissions are up to date to drive future engagement
Ensure that Customer Satisfaction targets are achieved on a continuous basis.
Make recommendations on upgrades, features, plans and accessories as per the requirement of the clients
Create, manage, and keep pipeline up to date via use of salesforce
Qualifications
Proven track record in B2B sales environment preferred but not essential
Excellent phone skills and the ability to meet customer expectations where possible
Good teamwork skills and proactive approach to teamwork and sharing workloads
A willingness to actively engage in transformation for future e.g. AIA Engage & Finesse
Have a drive for self-development
Excellent negotiation skills
Experience working in a high-volume contact centre an advantage
Negotiation and the ability to reach agreement
Excellent communication skills, both verbal and written
Good organisational skills and the ability to multitask
Excellent telephone manner
Exceptional customer experience skills
Ability to work in a fast-paced environment
Strong listening skills and sales skills
A data centric mindset
Benefits
Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).
Competitive salary, commission structure & pension contribution
25 days holidays plus 2.5 company days
Annual Leave buy or sell (buy or sell up to 5 days AL each year)
Healthcare Insurance through our flexible benefits programme
Life assurance, phone & laptop, subsidized canteen
Access to learning & development
Free on-site parking
There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises.
Intrigued?
Join us and Be Phenomenal.
Apply now at:
At Three, we are committed to diversity and inclusion.
As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this.
We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves.
If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.
If you feel this role is for you, then please apply
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If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email ******.
Apply now at Three, a Phenomenal career awaits
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