Front Desk Receptionist

Are you passionate about delivering exceptional guest service and creating memorable experiences?If you thrive in a vibrant and dynamic hospitality environment, then we have the perfect opportunity for you The Ashe Hotel, nestled in the heart of Tralee, is a contemporary four-star hotel known for its warm hospitality and impeccable service.We are committed to providing our guests with an unforgettable stay, and we're looking for a full-time Front Office Receptionist who shares our dedication to excellence.About Us:At The Ashe Hotel, our dedicated team members share a passion for delivering exceptional service to our guests.Situated in the heart of Tralee, our contemporary four-star hotel provides a welcoming haven for both locals and visitors alike.Whether it's the friendly faces greeting guests at reception, the meticulously prepared dishes served in our casual dining bar and restaurant, or the meticulous attention to detail in our accommodations, our team goes above and beyond to ensure every guest feels valued and cared for.With a focus on fostering a positive work environment and supporting the growth and development of our team members, we strive to create a workplace where everyone feels empowered to thrive.About the Role:As a Front Office Receptionist at The Ashe Hotel, you will be the face of our establishment, responsible for ensuring that every guest's experience is seamless from start to finish.From warmly welcoming guests upon arrival to efficiently handling check-in/check-out procedures, you'll play a vital role in creating a positive and welcoming atmosphere for all our visitors.Key Responsibilities:Warm Hospitality: Greet guests with genuine warmth and enthusiasm, ensuring they feel valued and welcome from the moment they arrive.Efficient Check-in/Check-out: Conduct check-in/check-out procedures with precision and attention to detail, ensuring accurate documentation and payment processing.Guest Services: Provide exceptional customer service by addressing guest inquiries, providing information about hotel amenities and local attractions, and accommodating special requests.Financial Management: Handle cash, credit card transactions, and voucher redemption accurately and securely, adhering to hotel policies and procedures.Organisational Skills: Maintain an efficient and well-organised reception area, ensuring all equipment is in working order and supplies are adequately stocked.Team Collaboration: Work collaboratively with other hotel departments to ensure a seamless guest experience and contribute to the overall success of the hotel.Candidate Requirements:Experience in Reception, preferably in a 4/5-star hotel environment.Excellent Local knowledge of Tralee / Kerry / IrelandStrong communication skills, both verbal and writtenExceptional interpersonal skills, essential for cultivating positive interactions and building rapport with guests and colleagues.Organisational skills with a keen attention to detail and the ability to multitask in a fast-paced environment.Exceptional customer service skills throughout the guest journey – with uncompromising standards of excellenceTeam player with effective collaboration skills and effective interdepartmental communicationAbility to stand for extended period of timesFriendly, Energetic, Approachable, Professional, Team player, CourteousImpeccably high standards of personal presentationFlexibility to work various shifts, including mornings, evenings, weekends, and holidays.Professional demeanour with a courteous, energetic, and friendly attitude.We're all about embracing individuality and celebrating the unique qualities that each person brings to the table.We understand that some exceptional individuals might hold back from applying if they don't meet every qualification on the list.But, here's the thing: we value passion, dedication, and a willingness to learn and grow just as much as we do qualifications on paper.So, don't let that checklist hold you back We're an equal opportunities employer, and we believe in providing an inclusive, welcoming, and supportive environment where everyone can shine.Your aspirations and your individuality are what make you stand out, and we'd love to hear from you.Join us in creating a diverse, vibrant, and thriving team.PS – We also have a green ethos and would love it if you join us on our journey to a more sustainable future.For CV submissions or a confidential inquiry, kindly reach out to Maura Mangan.Don't miss this opportunity to be part of a team that values your passion and creativity.Apply now and let's create unforgettable experiences together at The Ashe HotelJob Types: Part-time, PermanentPay: €*****-€***** per hourBenefits:Bike to work schemeCompany eventsOn-site gymLanguage:English (required)Work authorisation:Ireland (required)Work Location: In person