Front Desk Receptionist

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in December 2024 - 2025 and Green Hospitality Certified. The Killarney Towers Hotel, is a 4* 182 bedroom Hotel located in the heart of Killarney and is part of the O'Donoghue Ring Collection. The team at The Killarney Towers Hotel are seeking an experienced Full-Time Front Desk Receptionist to join their team for 5 shifts per week, working a variety of shifts including weekends. What you'll do: Manage all reception duties, working as part of the wider Front Office Team. Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner. Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations. Strong knowledge and understanding of all standards of performance and delivery within all front office departments. Answer the switchboard and hotel telephone as per the company standard of service. Develop a strong working relationship with colleagues in your department and related departments. About you: Previous experience in a similar role in a 4* or 5* is an advantage. A team player with the ability to multi-task in a fast-paced environment. Detail orientated, with the desire to progress within the luxury hospitality market. Must possess excellent communication and interpersonal skills. A knowledge of the Hotsoft operating system would be an advantage but is not essential. Fluent English language skills are essential. Why O'Donoghue Ring Collection? When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team: Awarded a Great Place to Work 2024 - 2025 Competitive salaries Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation. Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection. Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens. Free Coffee on Duty, provided for in our newly refurbed canteens. Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members. Career Progression, we set a clear career path with each of our interested employees. Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres. Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa. Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments. Flexible working hours, a choice of flexible hours in social environments. Events, social Calendar of team events such as employee appreciation week. If you want to make an impact, O'Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page. O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team - which includes individuals with different backgrounds, abilities, identities and experiences. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.