Rent Administrator

Respond is a leading Approved Housing Body and a service provider working across Ireland for over 40 years.

We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community.

This means working proactively with partners to create sustainable and vibrant communities where people want to live.

Respond is committed to equal employment and growing a diverse workforce.

If you do not tick every box there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation.

We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion.

If you feel this role is for you, then please apply.

Role: Rent Administrator Location: Based in Waterford, Dublin, Cork or Galway to be agreed with successful candidate Reporting to: Regional Rent Support Office/Regional Housing Manager Terms: Temporary (6 months - full-time 39 hours per week) Salary Range: 29,913 - 38,694 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience) Job Purpose: We are currently seeking a suitably qualified individual to join our Regional Rent Support team.

The successful candidate will be a great team player with strong attention to detail and excellent administration skills.

This role will support the delivery of rent services for our social housing tenants, with a focus on annual rent reviews, tenant engagement, rent setting, arrears support, and accurate record keeping.

Core Duties and Responsibilities: Arrears Monitoring and Support: Monitor tenant rent accounts for arrears and flag concerns to the RSO, Housing Officer or relevant team member.

Support the arrears recovery process by issuing reminder letters and arrears statements in line with policy.

Liaise with tenants who fall into arrears to clarify rent charges and help identify underlying issues.

Work with Housing Officers to agree and document affordable repayment plans for tenants in arrears.

Ensure accurate documentation of all arrears correspondence, agreements, and interventions.

Assist in preparing case files for escalation or legal proceedings, including RTB documentation where required.

Contribute to regular arrears reports and analysis for internal monitoring and governance purposes.

Rent Review and Administration: Provide administrative support to the Regional Rent Support Office and Housing Services teams.

Process annual rent reviews, manage documentation, and ensure timely and accurate rent charge updates.

Maintain detailed and up-to-date tenant rent records and ensure all correspondence is properly filed.

Issue rent calculation letters and handle all queries regarding rent assessments.

Track progress of rent reviews and escalate issues as needed.

Policy and System Compliance: Support implementation of differential rent policies across schemes in collaboration with local authorities.

Identify and report system errors or inconsistencies and test fixes in coordination with IT and Housing teams.

Keep informed on changes to social welfare rates or housing policy that impact rent calculation and arrears thresholds.

Communication and Liaison: Act as a point of contact for tenant rent-related queries.

Issue reminders and updates to tenants via SMS, phone, or email.

Collaborate with Local Authorities and internal departments on rent queries, policy updates, or technical issues.

Reporting and Evaluation: Assist with preparation of rent and arrears performance data for management and Board reporting.

Participate in year-end review of rent processes and identify areas for improvement.

Person Specification: Qualifications and Experience: 12 years experience in an administrative or housing-related role.

Qualification in Business Administration or a related field.

Experience working in a customer-focused or housing environment.

Familiarity with social housing, differential rent schemes, and arrears processes (desirable).

Skills and Competencies: Excellent written and verbal communication skills.

Strong organisational and administrative skills with high attention to detail.

Ability to prioritise tasks and manage competing deadlines.

Proficiency in Microsoft Office, particularly Word and Excel.

Ability to deal sensitively with tenant issues and maintain confidentiality.

Empathetic yet firm approach to arrears resolution.

Team-oriented with a flexible and proactive mindset.

Results-focused and aligned with Responds values.

Other Requirements: Full, clean driving licence and access to own car.

Knowledge of the Approved Housing Body sector (desirable).

?Closing date for applications is 15th August 2025.

Skills: rent administration repayment plans excel

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