Banking Customer Service Officer

4 weeks ago


Dublin, Dublin City, Ireland Staffline Recruitment Full time
CUSTOMER SERVICE OFFICER | BANKING

We are collaborating with a well-known Financial Services and Banking Institution, who pride themselves on their local feeling and understanding.

About the Role
  • Work as part of a team to support within the branch across a range of operations.
  • Communicate with customers and provide updates while helping the business deliver exceptional customer experiences.
Responsibilities
  1. Assist customers with queries and engage with them to provide updates, directing them to relevant divisions within the branch.
  2. Act as the point of contact for self-service options, guiding customers through kiosk processes.
  3. Support the Teller team in processing and managing lodgements when required.
Requirements
  • Previous experience in a customer-facing service role within banking/retail/hospitality environments.
  • Possess passion for outstanding customer service and effective communication skills.
  • Thorough knowledge of Microsoft tools and ability to adapt to new technologies.
  • Able to complete in-person training induction in March.


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