Customer Support Representative 1 With French

3 weeks ago

Limerick, Limerick, Ireland Cook Ireland Ltd Full time
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA.
Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries.
To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service.
Reporting to: Team Lead 1, Customer Support Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements.
Process all queries within department guidelines through relevant company systems.
Process product complaints through relevant company systems and within the required timelines.
Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers.
Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required.
Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible.
Maintain and update customer data as required.
Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur.
Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance.
Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required.
Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect.
Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible.
Maintain a supportive and communicative relationship within direct and wider teams at all times.
Carry out all tasks in compliance with the Company's Quality Management Systems.
Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous.
Fluency in French and English.
Good written and spoken English language skills for those Representatives for whom English is not their mother language.
Excellent telephone manner and interpersonal skills.
Good working knowledge of Microsoft Office.
Attention to detail, accuracy and ability to multitask.
Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process click the Continue to Application or Login/Register to apply button below.

  • Global Customer Service Representative with French Fluency

    2 weeks ago

    Limerick, Limerick, Ireland StubHub Full time

    Global Customer Service Representative with French FluencyLocation: Limerick, IrelandCompany: StubHub / viagogoJob Type: Full-Time, HybridJob Description:viagogo, in partnership with StubHub, is seeking a Customer Service Representative with French Fluency to join our team in Limerick. As a key contact for our customers, you will provide exceptional service,...

  • Customer Support Representative 1 with Italian

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...

  • Customer Support Representative With Spanish

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA.Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries.To be...

  • Tender Representative 1

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    Overview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook Medical, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the...

  • Premium Travel Customer Support

    2 weeks ago

    Limerick, Limerick, Ireland Cpl Healthcare Full time

    Location:Remote in Ireland or hybrid in Dublin OfficeJob Type:Full-time, PermanentSalary:€45,000 plus full list of benefitsA leading tech company is seeking French speaking customer care professionals to join their Client Care team.This is an excellent opportunity for someone passionate about delivering exceptional support and eager to grow within a...

  • Premium Travel Customer Support Specialist

    2 weeks ago

    Limerick, Limerick, Ireland beBeeTravel Full time €45,000 - €60,000

    Job Opportunity: Deliver Exceptional Support as a Premium Travel ProfessionalWe are seeking French speaking customer care specialists to join our team.This is an excellent opportunity for someone passionate about delivering top-tier support and eager to grow within a dynamic, international environment.Key Responsibilities:Provide consultative support,...

  • Team Lead 1, Customer Support With Spanish

    3 weeks ago

    Limerick, Limerick, Ireland Cook Medical Incorporated Full time

    OverviewWork collaboratively with the relevant Manager, Customer Support to ensure that daily operations of their team(s) run effectively with a primary focus on excellent service to both internal and external customers.The scope of this role ranges from work load management to relevant HR related responsibilities.Reporting to: Manager, Customer Support -...

  • Support Specialist

    2 weeks ago

    Limerick, Limerick, Ireland beBeeCustomerService Full time €25,000 - €40,000

    Customer Service Representative RoleThe customer service representative will provide professional, friendly and efficient support to customers and divisional sales teams across Europe, the Middle East and Africa. Their primary responsibility will be to handle customer orders accurately and within agreed timeframes, as well as respond promptly to customer...

  • Customer Service Representative

    2 weeks ago

    Limerick, Limerick, Ireland beBeeInsurance Full time €25,000 - €40,000

    Customer Service Representative – InsuranceLeverage your exceptional communication skills to excel as a Customer Service Representative in our thriving insurance company. In this dynamic role, you will be responsible for delivering top-notch service to our valued customers, responding to their inquiries, and providing solutions to their needs.Key...

  • Team Lead 1, Customer Support with Spanish Urgent

    4 weeks ago

    Limerick, Limerick, Ireland Cook Medical Full time

    Overview Work collaboratively with the relevant Manager, Customer Support to ensure that daily operations of their team(s) run effectively with a primary focus on excellent service to both internal and external customers. The scope of this role ranges from work load management to relevant HR related responsibilities. Reporting to: Manager, Customer Support -...