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Receptionist

4 weeks ago


Dublin, Dublin City, Ireland Temple Bar Hotel Full time

Temple Bar Hotel Dublin is seeking a Receptionist to join the team in its unique four star hotel.

Responsibilities
  • To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times
  • Ensuring the smooth running of the Front Office as directed by the Front Office Manager & Assistant Manager
  • To welcome all guests to the hotel, and answer any queries before, during and after the guest's stay to maximise sales throughout the hotel
  • The checking in and out of guests on arrival and departure; dealing with enquiries via the telephone and at the Front Desk; ensuring all procedures are followed in relation to the handling of cash and keys; reservation duties when necessary
  • To read all the Front Office SOPs and understand the current standards
  • Resolves guest problems quickly, efficiently and courteously and to ensure complaints are escalated to the FOM, Asst FOM or DM
  • To have correctly prepared upselling trackers by Friday of each week and to compile the totals for Management to review
  • To stay informed about daily operations and events, and brief the team when necessary
  • To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities
  • To encourage and maintain an effective working relationship with colleagues and managers
  • To have pride and commitment in your area of work
  • To attend training sessions as required
  • To attend appraisal/assessments as required
  • To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels
  • To maintain all company policies and procedures
  • To ensure that all hygiene regulations are adhered to at all times
  • To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment
Requirements
  • Previous experience in hospitality environment
  • Excellent interpersonal and communication skills
  • The ability to work efficiently under pressure in a fast-paced environment
  • A team-oriented attitude and a passion for creating exceptional guest experiences
Benefits
  • Staff Food: Complimentary meals during shifts
  • Employee Assistance Program: Access to confidential support services for personal and professional well-being
  • Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio
About Us

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is the management company/support office for The Ascott Limited's portfolio in Europe. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Stal Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

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Location: Dublin, County Dublin, Ireland


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