Customer Advisor

2 weeks ago

Dublin, Dublin City, Ireland B&Q Full time
Overview

Job title: Customer Service Advisor - Part Time - Work from home

Location: Dublin, Ireland

Contract type: Permanent | Time type: Full time

Salary: €28,080 a year (pro-rata for 20 hours: €14,040).

Shift and schedule: Monday to Friday; work-from-home flexibility. Remote-ready requirements apply.

Responsibilities
  • Provide excellent customer service by addressing inquiries via phone, email, and web chat; aim to deliver solutions that meet individual needs.
  • Identify customer needs and respond to product-related questions (price, features, and benefits).
  • Handle high volumes of inbound requests with empathy, accuracy, and efficiency; log and escalate when appropriate.
  • Assist customers on insurance needs and manage outbound calls to generate sales and renewals (as applicable to the role).
  • Maintain a positive and professional demeanor, ensuring a high standard of customer experience.
Qualifications and requirements
  • Previous experience in a similar customer service role is preferred; experience with social media platforms is an advantage.
  • Excellent written English and strong communication skills.
  • Proficient with computers and multiple software applications simultaneously.
  • Ability to listen attentively, empathize with customers, and adapt to different needs.
  • Self-motivated with responsibility for resolving customer issues; able to work independently from a home workspace with reliable Wi-Fi (minimum 10 Mbps).
What's in it for you
  • Starting salary: €28,080 per annum (pro-rata for 20 hrs: €14,040).
  • Internal career progression and development opportunities.
  • 22 days annual leave, plus 2 company days and bank holidays; option to buy additional holidays.
  • Life Assurance (covering 2x salary after qualifying period).
  • Access to pension scheme and Employee Assistance Programme.
  • Discounts and schemes (Eye Care vouchers, Cycle to Work, hotel, tech, fitness and high street discounts).
About Capita

Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people by delivering innovative, digitally enabled solutions to transform and simplify connections between government and citizens, businesses and customers. We are committed to creating better outcomes for employees, clients and customers, suppliers and partners, investors, and society.

How to apply

Choose "Apply now" to fill out our short application so we can learn more about you.

Additional information

This role is open to residents of the Republic of Ireland.


#J-18808-Ljbffr

  • Customer Advisor

    5 days ago

    Dublin, Dublin City, Ireland Brightwater Full time

    Membership Advisor About the Role: Our client a growing Irish SME specialising in Insurance are hiring Membership Advisor to join our growing team.The successful candidate will be responsible for the renewal, collection, and settlement of members' subscriptions, incorporating liaison on the completion and vetting of members' proposals for approval by...

  • Customer Service Advisor

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €25,000 - €40,000

    Job Title:Customer Service AdvisorAbout the Role:We are seeking a Customer Service Advisor to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and selling confidently in store and through all digital channels.Main Responsibilities:Serving Customers: Create a warm and welcoming...

  • Sales & Customer Advisor

    4 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Sales & Customer Advisor page is loaded## Sales & Customer Advisorlocations: Dublin Placementtime type: Full timeposted on: Posted Todayjob requisition id: R63986By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to...

  • Customer Advisor

    1 week ago

    Dublin, Dublin City, Ireland JoJo Maman Bébé Full time

    OverviewJoin to apply for the Customer Advisor - 30 hours role at JoJo Maman Bébé.We are looking for individuals who are passionate about retail and ready to contribute to a fabulous customer experience.ResponsibilitiesProvide excellent customer care and service, guiding, informing and assisting customers in the correct purchase of our clothing and...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland National Express Ltd Full time

    Dublin Express have an exciting Part Timeopportunity to join us as a Customer Service Advisor in Dublin Airport.This role is onsite at Dublin Airport.You will work 30 hours across any 4 or5 daysMonday – Sunday, with the shifts between 07:00 and 00:30The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport...

  • Customer Service Advisor

    4 days ago

    Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd. Full time

    OverviewJoin to apply for the Customer Service Advisor role at Cornmarket Group Financial Services Ltd.At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, delivering financial services including car, home, health and life insurance, income protection,...

  • Customer Care Advisor

    5 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Customer Care Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Allianz Partners Full time

    :Allianz Partners provides global and local health insurance and other employee benefit solutions, health services, administration and reinsurance to its partners and customers around the world who include multinational corporations, SMEs, IGOs, NGOs and private families. We combine digital innovation, data insights and health expertise to make access to...

  • Customer Service Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €29,000 - €34,500

    We are seeking a highly skilled professional to join our growing team as an Advisor.Job Description:Minimise existing customer churn and maximise new customer sign-ups using effective customer rapport building skills.Provide a superior customer onboarding experience that meets the highest standards of service excellence.Deliver outstanding support to...

  • Customer Care Advisor

    6 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...