Production Support Specialist

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

• This is a hybrid role, requiring the successful candidate to attend our Tralee office.
• Current hours of support are 11am until 7 pm Monday – Friday.

SMBC is seeking a Production Support Specialist who has a strong passion for Regulatory Reporting Technology and is interested in building a career at a fast growing and reputable Bank. The Production Support Specialist will gather business requirements from various product stakeholders and lead the development planning of assigned technical products. They will be given opportunities to participate conduct market and technical research and analysis to inform the feature set and performance requirements.

This role will report to the Director of Risk & Regulatory Reporting Application.

• Engage in production support as L1/L2 and make sure that the automated batch processes meet SLAs.
• Production requests/queries need to be addressed in a timely manner and communicated effectively to Controllers/Users.
• Investigate and resolve incidents, ensuring minimal impact to business operations.
• Daily TWS batch monitoring and escalation to upstream systems based on delays; communicate to respective stakeholders.
• Given an issue, understand the logs, run SQL queries, and debug the issue at a granular level.
• Interact with Users and L3 support to coordinate day-to-day issues.
• Document support issues and update status on daily scrum calls.
• Knowledge of Axiom Controller View, Azure Data Factory, and Databricks jobs.
• Knowledge of Microsoft PowerBI; troubleshoot issues around reports, DAX, PowerQuery.
• Axiom code migration and validation of reports in UAT/Prod.
• Regulatory reporting code migration and involvement in the regression testing process.
• Incident management process flow to be followed and closed timely.
• Strong in SQL and PL/SQL programming.
• Hands-on experience with SQL scripting, AXIOM Controller View, UNIX, and Shell Scripting.
• Excellent interpersonal skills with ability to interact with people at all levels and strong communication.
• Experience working with geographically distributed and culturally diverse teams, involving interaction with clients and other team members.

• 3–5 years of experience in IT, preferably in the banking or financial services domain.
• Strong knowledge of job scheduling tools like TWS.
• Experience with SQL, Unix/Linux commands, and scripting (Shell, Python, etc.).
• Experience with IBM ETL DataStage, Denodo, Oracle SQL Developer, SQL Server Management Studio and JIRA.
• Understanding of incident, problem, and change management processes (ITIL framework).
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical audiences.
• Strong documentation and reporting abilities.
• Have strong verbal and written communication skills.
• Ability to demonstrate a self-motivated and disciplined approach to learning and working.
• Ability to work in a team environment and demonstrate leadership skills when needed.
• Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.