Community Operations Analyst

4 weeks ago

Dublin, Dublin City, Ireland Cpl Technology - Tech Recruitment Experts Full time

Join to apply for the Community Operations Analyst - Russian role at Cpl Technology - Tech Recruitment Experts

2 days ago Be among the first 25 applicants

Join to apply for the Community Operations Analyst - Russian role at Cpl Technology - Tech Recruitment Experts

Get AI-powered advice on this job and more exclusive features.

Community Operations Analyst (Multilingual)

Role And Responsibilities

  • Assist our client's community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about client's products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what's right
  • Investigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

Essential Competencies
  • Strong personal resilience with the ability to operate in a pressured and fast paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective Time management & Prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.

Candidate Experience
  • Proficient in market language and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a faced paced environment with different projects to work on.
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full time

Benefits
  • Health Insurance
  • 25 days Annual Leaves
  • Extensive Training & Development
  • Access to Covalen's Wellness Programs.
  • Tax Saver Travel Card
  • Covalen's Bike to Work Scheme

Further Details
  • Salary: €29,718 per Annum
  • Location: Sandyford (Dublin 18)
  • Working hours: 37.5 hours / week Monday to Sunday (including Bank Holidays)
  • Shift: Day (9am to 5.30pm) / Evening (6pm to 2am)
  • Pay Schedule: Monthly
  • Contract Type: Permanent Full-Time Contract
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Cpl Technology - Tech Recruitment Experts by 2x

Get notified about new Operations Analyst jobs in Dublin, County Dublin, Ireland.

Operations Analyst, Business and Product Operations

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 1 month ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 4 days ago

Operations Analyst, RI Operations, Business and Product Operations (BPO) - AWS Reserved Instance Operations Team

Dublin, County Dublin, Ireland 1 week ago

Global Travel & Expense Operations Manager

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 3 days ago

Ashbourne, County Meath, Ireland 1 month ago

Dublin 10, County Dublin, Ireland 2 months ago

Dublin, County Dublin, Ireland 1 month ago

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 2 weeks ago

Manager, Global Response Operations (GRO) Detection

Dublin, County Dublin, Ireland 2 days ago

Dublin, County Dublin, Ireland 5 days ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 4 days ago

Dublin, County Dublin, Ireland 2 weeks ago

Business Analyst - Fleet, Tool & Plant (FT&P)Revenue Operations Manager - International

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 3 days ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 3 days ago

Business Analyst (GRC)– 4-Month Contract

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland €50,000.00-€80,000.00 4 weeks ago

Dublin, County Dublin, Ireland 4 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Community Operations Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Slovenian speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for a variety of market for Community Operations Analyst Markets include German, Italian, Portuguese, Spanish, French, Russian, Polish, Romanian, Hungarian, Dutch, and Ukrainian Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially...

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Albanian speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...

  • Community Operations Analyst

    1 week ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...

  • Community Operations Analyst

    4 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - AlbanianDo you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathyMain Responsibilities:- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via...

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Hungarian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hungarian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Russian Speaker Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday (5x7) - Day (9am -5.30pm) Language - Russian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Arabic Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Arabic At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst - Albanian Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy Main Responsibilities:Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via...

  • Community Operations Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Albanian speaking market for Community Operations AnalystMain responsibilities:- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site- Becoming and...