
Business Support Database Analyst
2 weeks ago
Join to apply for the Business Support Database Analyst role at Hertz
Join to apply for the Business Support Database Analyst role at Hertz
Get AI-powered advice on this job and more exclusive features.
The Business Support Database Analyst will have a broad responsibility of supporting internal customers worldwide by updating the Hertz systems used within the Global Business Support Centre (ie GDD, GDS, RMS, Res Maintenance, Location and Policy Tools, etc) in line with Hertz quality standards, procedures, and guidelines.
What You'll Do:
- Update and maintain all type of information in relation to Location, Fleet, Onsell/Offsell, Taxes, Fees, Fuel, VAS, Special Equipment and Rental Qualifications and Requirements in the various Hertz databases (Global Directory Database, Res Maintenance, Rate Management System, IRAC, Location and Fleet Tools, Worktribe and Global Distribution Systems), to feed the Hertz in-house reservation system (Excalibur), Counter and Backoffice Systems, third parties and websites.
- Process tasks and workflows received for all locations in geographical Area North America.
- Update and maintain information for the relevant countries in the RMS system to keep GDD and RMS in sync. Able to identify and resolve discrepancies that may cause GDD and RMS be out of sync.
- Meet and exceed the agreed Productivity, Quality and SLAs for each and all types of requests received as per the Departments established targets and SLAs.
- Actively participate in Team meetings, briefs, knowledge share sessions, cross-training and any meetings organized to discuss and update team on business activities.
- Retrieve and update the per litre fuel and per wkh electricity prices for all countries using TAS as a counter system twice a week in GDD.
- Be a point of contact for the GDD/ Res Maintenance/ RMS developers and engineers in the Automation of any manual updates, which will improve the process, create additional productivity and reduce the margin for manual error, improving our customer's experience.
- Responsible for the investigation of all troubleshooting of any legacy reservation systems for geographical areas EMEA, NA, LAMC for all brands.
- Be able to support coordinator quarterly in the final review and scheduling of all updates that affect our contractual customers in EMEA.
- Review of all fleet and fees requests received for EMEA, LAMC and NA communication of effective dates to contacts and other stake holders and the implementation and proofreading of same in GDD and related systems. This is to ensure accuracy of our data, generation of revenue and an optime Customer experience.
- Train, knowledge share and upskilling of our Country Contacts on our processes, systems and flows of data among systems. Explanation and guidance of customers of end-to-end processes.
- Review, set up and implementation of 24/7, Uber, TAS Only, and all type of rental and not rental locations (Car Sales, Turn Back, Workshops etc.) in our legacy databases.
- Review, test, set up and implementation of any new products and services (i.e. Super Cover Online, FPO, electricity charges etc.) as per business requirements for geographical areas EMEA, NA, LAMC for all brands.
- Report on data using SQL developer for all areas in the department and various Departments across the Business.
- Ensure all our shared files and reports that are used by the business are uploaded in Hertz Partners and distributed as per procedure and that contain the most accurate information at all times.
- Update Hertz Partners site weekly with our latest Forms, Insurance File, Country Fleet File, and vehicle reports.
- Main point of contact for EV related changes and updates within GDD, ensuring these are in line with Hertz expectations and procedures including the approval process before the implementation takes place.
- Be the main point of contact for the set-up of new countries in our reservation systems, from the review and detail explanations of the forms to the onboarding of the partner to our reservation systems, procedures and lingo to the final implementation and proofreading after live date and the follow up in any changes of modifications after live date.
- Responsible for Testing any new version of our current systems, documenting bugs, and providing feedback to developers, taking part on calls to give detail on these bugs and demonstration.
- Support with the implementation of Onsell/ Offsell requests.
- Support Training new team members in our systems and processes.
- Actively be involved in the SOP/Guideline creation and development, as well as the updating to ensure all processes are documented.
- Monitor the LSC (Portal used in US to receive Location Openings and Location Changeovers) and Assign Location Codes and Area numbers.
- Manage workload assigned in folders from various Inboxes that cover different tasks from different geographical areas, time zones and brands, ensuring each inbox and task is managed followed procedure and within SLA.
- Be able to work independently in any of the tasks and updates assigned to you.
- Support others in their day-to-day activities.
What We're Looking For:
- Be a team player.
- Strong communication and interpersonal skills.
- Ability to work under pressure during peak times.
- Strong time management and organizational skills.
- Accuracy and attention to detail
- Leaving Certificate or equivalent education standard required.
- Fluency in English, another EU language is an advantage.
What You'll Get:
- Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
- Hybrid/flexible working arrangements.
- 22 days holidays on hire rising to 27 days with service.
- Occupational Pension Scheme with up to 5% company matched contribution.
- Profit Share Scheme.
- Tuition support plus access to compressive online learning platform.
- 10 days paid study leave & paid exam leave where exams fall during work hours.
- Income protection for long term illness.
- Professional membership fees paid in full annually where membership relates directly to role.
- Bike to Work & Travel Pass schemes.
- Employee Assistance Programme for employees and family.
- Occupational Health support.
- Christmas savings scheme.
- Seniority levelAssociate
- Employment typeFull-time
- Job functionAnalyst and Administrative
- IndustriesTravel Arrangements
Referrals increase your chances of interviewing at Hertz by 2x
Get notified about new Business Support Analyst jobs in Dublin, County Dublin, Ireland.
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 4 weeks ago
Dublin, County Dublin, Ireland 3 hours ago
Dublin, County Dublin, Ireland 22 hours ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 hours ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland €70,000.00-€80, hours ago
Dublin, County Dublin, Ireland 2 hours ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 4 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland €70,000.00-€75, weeks ago
Dublin, County Dublin, Ireland €55,000.00-€80, weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Operations Business Analyst | Experienced HireDublin, County Dublin, Ireland 2 weeks ago
Business Analyst - Oracle ERP SpecialistDublin, County Dublin, Ireland 23 hours ago
Dublin, County Dublin, Ireland 2 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Junior Database It Support
2 weeks ago
Dublin, Dublin City, Ireland Forvis Mazars In Ireland Full timeOverviewForvis Mazars In Ireland is a leading professional services firm with ambitious growth plans and over 1000 staff based in Cork, Dublin, Galway and Limerick.We are an integral part of Forvis Mazars Group, an internationally integrated partnership with over 40,000 professionals operating in over 100 countries and territories around the world.Our...
-
Junior Database IT Support
2 weeks ago
Dublin, Dublin City, Ireland Forvis Mazars In Ireland Full timeOverviewForvis Mazars In Ireland is a leading professional services firm with ambitious growth plans and over 1000 staff based in Cork, Dublin, Galway and Limerick. We are an integral part of Forvis Mazars Group, an internationally integrated partnership with over 40,000 professionals operating in over 100 countries and territories around the world. Our...
-
Database System Support Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBeeBusiness Full time €70,000 - €80,000Job TitleWe are seeking a highly skilled Business Support Analyst to join our team. This role will be responsible for providing critical support to internal customers worldwide by updating Hertz systems in line with quality standards, procedures, and guidelines.Update and maintain all types of information in relation to Location, Fleet, Onsell/Offsell,...
-
Business Analyst
4 weeks ago
Dublin, Dublin City, Ireland Hugh J Ward & Co Solicitors Full timeJoin to apply for theBusiness Analystrole atHugh J Ward & Co SolicitorsJoin to apply for theBusiness Analystrole atHugh J Ward & Co SolicitorsJob DescriptionThe below job description is designed to provide an overview of the role however tasks are not limited to the below:Collaborates with team manager and stakeholders to understand the business processes...
-
Database Software Engineer
2 weeks ago
Dublin, Dublin City, Ireland Mygwork - Lgbtq+ Business Community Full timeJoin to apply for theDatabase Software Engineerrole atmyGwork - LGBTQ+ Business Community1 day ago Be among the first 25 applicantsJoin to apply for theDatabase Software Engineerrole atmyGwork - LGBTQ+ Business CommunityGet AI-powered advice on this job and more exclusive features.This job is with eBay, an inclusive employer and a member of myGwork – the...
-
Database Software Engineer
3 weeks ago
Dublin, Dublin City, Ireland myGwork - LGBTQ+ Business Community Full timeJoin to apply for the Database Software Engineer role at myGwork - LGBTQ+ Business Community1 day ago Be among the first 25 applicantsJoin to apply for the Database Software Engineer role at myGwork - LGBTQ+ Business CommunityGet AI-powered advice on this job and more exclusive features.This job is with eBay, an inclusive employer and a member of myGwork –...
-
Database Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBeeDatabase Full time €60,000 - €120,000Database Expert JobWe are seeking a skilled database expert to join our team. In this role, you will be responsible for designing, implementing, and optimizing complex databases solutions. This position requires a highly analytical and detail-oriented person with deep knowledge of database management principles.Database Development and Optimization: Develop,...
-
Business Analyst
4 weeks ago
Dublin, Dublin City, Ireland Aviva Full timeJoin to apply for theBusiness Analyst - Life Insurancerole atAvivaJoin to apply for theBusiness Analyst - Life Insurancerole atAvivaGet AI-powered advice on this job and more exclusive features.Direct message the job poster from AvivaSourcing Recruiter Aviva via Randstad- Hoping to connect with Top Talent across Ireland- Actuary, Claims, Underwriting &...
-
Senior Business Analyst
2 weeks ago
Dublin, Dublin City, Ireland beBeeIdentity Full time €70,000 - €90,000**Job Title:** Senior Business Analyst**About the Role: This is an exciting opportunity for a skilled Business Analyst to join our team. As a key member, you will bridge the gap between business needs and technical implementation.You will collaborate with developers, domain experts, and business partners to break down business requirements into technically...
-
Business Analyst
4 weeks ago
Dublin, Dublin City, Ireland Sig Susquehanna Full timeOverviewSusquehanna is looking for a HR Technical Business Analyst & Project Manager to join our HR Tech & Shared Services team in Dublin, Ireland.In this role, you will have the opportunity to act as a liaison between our various corporate lines of business while being responsible for supporting and managing all technical aspects of HR systems and related...