Business Development Manager

Overview

Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees across technical, consulting, operational, sales, finance, and corporate roles, we deliver on our Trust in Every Measure promise to customers in vital industries, including life sciences, aerospace, defence, energy, and utilities. Our employees are at the centre of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Business Development Manager role overview

Our Business Development Managers (BDMs) have a customer-centric growth mindset and drive sustainable organic revenue growth. BDMs focus on customer relationship building to achieve trust and loyalty, and are responsible for (1) developing and executing sales strategies to retain and grow existing customers, including moving current customers into new channels within our End-to-End offerings, (2) identifying and pursuing revenue opportunities with new customers, and (3) exceeding sales targets provided at the beginning of each fiscal year.

Each BDM is expected to proactively engage with customers, recognize opportunities with current and new customers, enhance overall customer satisfaction, and identify and address potential attrition risks. This position requires a strong understanding of customer needs and business opportunities, passion for building relationships, an ambitious go-getter mentality, strong interpersonal, analytical and organizational skills, and drive to exceed expectations. We are seeking a BDM to join our team in Ireland, working remotely with nationwide travel requirements of up to 75%.

Key Accountabilities and Responsibilities

• Customer Retention and Growth - Develop and execute regional strategies to retain and expand revenue with current, new, and at-risk customers by analysing data, understanding customer needs, and proactively engaging through personalized communication.
• Customer Relationship Management - Build and maintain strong, trust-based relationships with key customers and prospects by providing consistent engagement, addressing concerns promptly, and ensuring satisfaction.
• Customer Experience Enhancement - Partner with cross-functional teams to implement initiatives, informed by customer feedback, that improve ease of doing business, enhance loyalty, and drive continuous experience improvements.
• New Customer Acquisition - Analyse regional markets and competitive landscapes to identify and pursue new opportunities, then execute tailored sales strategies to attract and convert customers across service offerings.
• Strengthen Internal Relationships - Collaborate closely with the internal team through regular communication, joint customer visits, and performance reviews to align strategies, showcase expertise, and drive customer growth.
• Performance Tracking, Reporting and Communication - Leverage the CRM, Salesforce, to manage leads, track customer interactions, ensure data accuracy, and generate reports that provide insight into pipeline health, performance metrics, and market opportunities.
• Management of Sales Territory - Oversee and coordinate sales activities in assigned markets, providing feedback and alignment with internal team to maximize growth efforts.
• Team Building - Coach, motivate, and support team members to foster collaboration, drive performance, and achieve shared retention, growth, and channel goals.
• Travel - Travel regularly up to 75% to support customer relationships, lab partnerships, and company-wide initiatives.

Key Competencies and Required Attributes

• Customer-Centric and Relationship-Focused - Prioritizes customer needs and loyalty by building strong, trust-based relationships across all organizational levels and ensuring solutions create real value.
• Communication and Influence - Combines strong oral and written communication with effective negotiation and influencing skills to engage stakeholders, resolve concerns, and secure long-term commitments.
• Sales Expertise and Strategic Planning - Demonstrates developed sales skills, including accurate needs assessments, tailored solution development, and the creation and execution of comprehensive territory sales plans with clear objectives and tactics.
• Results Orientation and Drive - Highly motivated to achieve and exceed business goals, maintaining focus, persistence, and discipline to deliver measurable outcomes.
• Adaptability and Problem-Solving - Flexible in navigating changing circumstances while taking a proactive, solution-oriented approach to challenges and opportunities.
• Analytical and Collaborative - Skilled at analysing data to generate actionable insights and works effectively as part of a team, partnering across functions to align strategies and maximize success.

We are looking for a Business Development Manager with

• Bachelor's degree in business, marketing, or a related field.
• 5+ years of successful experience in customer retention, account management, or a related customer-centric role in the life science industry.
• Experience with CRM software (e.g., Salesforce) and data analysis tools.
• Strong understanding of the company's products and services or proven ability to quickly understand and absorb new technical information.
• Exceptional written and verbal communication skills, with the ability to lead meetings confidently and demonstrate strong facilitation and presentation capabilities.
• Proficient in Microsoft Office and comfortable navigating a variety of software tools and computer systems to support efficient communication, analysis, and reporting.

Equal Opportunity and Non-Discrimination

As an equal opportunity employer, we are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. Please contact the Recruiter assigned to this role if you need any support during our recruitment process.

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