Customer Relations Executive

2 weeks ago

Dublin, Dublin City, Ireland MSL Motor Group Full time

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MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.

MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic after-sales dealership, representing multiple leading brands and delivering exceptional aftersales service to our valued customers. In our state-of-the-art aftersales facility, the aim of our enthusiastic team is to ensure that every customer experience is seamless, professional, and satisfying.

Are you passionate about luxury cars and exceptional customer service?

If so, we have the perfect opportunity for you.

Position: Customer Relations Executive

Location: MSL Service Centre, North Dublin

Whats in it for you?

Competitive salary and bonus structure

Great working hours, ranging between 8.00am to 6.00pm, Monday to Saturday

Fast paced and friendly team environment

Full training and development

Modern offices with excellent facilities

Onsite car parking

VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme

PRSA Company contributions

Main Duties And Responsibilities Include

Handle inbound and outbound calls from customers wishing to book service or repair work

Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out

Determine workshop availability using the booking system

Liaise with our service advisers regarding specific job info and any other queries

Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction

Completing customer satisfaction follow ups, upon completion of surveys following completed work

Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies

Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.

Updating the CRM system with leads and relevant information gathered

Handle customer complaints and escalate as required

Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders)

Report writing and various ad hoc administrative duties

The Successful Candidate Will Ideally

Have previous experience in a similar role

Be from a motor industry background and have technical knowledge

Possess excellent administration and IT skills

Have experience with the Keyloop DMS

Exceed our customers expectations in terms of customer service

Possess excellent telephone skills

Exhibit excellent communication and interpersonal skills

Be efficient, with good organisational skills and attention to detail

Have the ability to work on their own initiative; multitask and meet deadlines

Work well as part of a team

Be flexible, with the ability to learn and think quickly

Display a positive, enthusiastic, can-do attitude

If you are ready to take your career to the next level and you meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

Skills

Excellent Admin & IT Skills Excellent Telephone Skills Previous Experience

Seniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionBusiness Development and Sales
IndustriesAdministrative and Support Services

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