After-Sales Technical Support Technician

3 weeks ago

The Municipal District of Carlow, Ireland Future Grass Technology Ltd. Full time

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Location:Carlow, Ireland

Company:Future Grass Technology Ltd

Job Type:Full-Time

Salary:Top rates paid (based on experience)

Join Our Growing Team Where Innovation Meets Family Values

At Future Grass Technology, we dont just build high-performance agricultural machinery we build relationships. We are a proud Irish company that thrives on engineering excellence, exceptional customer service, and a strong sense of team and family. Were now looking for a technical support professionalto join our dynamic after-sales team and play a key role in supporting our valued customers across Ireland, the UK, and Europe.

Your Role Will Include

  • Being thefirst point of contactfor customers needing support after delivery.
  • Diagnosing and resolving technical issues over the phone or via video call.
  • Logging andcoordinating service team callouts, ensuring the right technician gets to the right place at the right time.
  • Managingwarranty claimsand organising the return of faulty parts to suppliers.
  • Liaising with our production and R&D teams to track recurring issues and feed back into product development.
  • Maintaining accurate service records and tracking response times.
  • Helping to build and protect the Future Grass Technology brandby delivering outstanding customer care.
  • Occasionally supporting customer machine installs or farm visits (if needed).

What Were Looking For
  • A strong technical background inagricultural machinery(essential).
  • Experience in after-sales, warranty, or service coordination roles (preferred).
  • Great communicator withcustomer-first attitude.
  • Confident with phone, email, and CRM systems.
  • Organised, solutions-driven, and calm under pressure.
  • Ability to work closely with engineers and service teams.
  • Enthusiastic about being part of afun, friendly, and hardworking team.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT System Training and Support

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