Only 24h Left After-Sales Technical Support Technician

3 weeks ago

Carlow, Ireland Future Grass Technology Full time

After-Sales Technical Support Technician Location:Carlow, Ireland Company:Future Grass Technology Ltd Job Type:Full-Time Salary:Top rates paid (based on experience) Join Our Growing Team Where Innovation Meets Family Values At Future Grass Technology, we dont just build high-performance agricultural machinery we build relationships. We are a proud Irish company that thrives on engineering excellence, exceptional customer service, and a strong sense of team and family. Were now looking for a technical support professionalto join our dynamic after-sales team and play a key role in supporting our valued customers across Ireland, the UK, and Europe. Your Role Will Include: Being thefirst point of contactfor customers needing support after delivery. Diagnosing and resolving technical issues over the phone or via video call. Logging andcoordinating service team callouts, ensuring the right technician gets to the right place at the right time. Managingwarranty claimsand organising the return of faulty parts to suppliers. Liaising with our production and R&D teams to track recurring issues and feed back into product development. Maintaining accurate service records and tracking response times. Helping to build and protect the Future Grass Technology brandby delivering outstanding customer care. Occasionally supporting customer machine installs or farm visits (if needed). What Were Looking For: A strong technical background inagricultural machinery(essential). Experience in after-sales, warranty, or service coordination roles (preferred). Great communicator withcustomer-first attitude. Confident with phone, email, and CRM systems. Organised, solutions-driven, and calm under pressure. Ability to work closely with engineers and service teams. Enthusiastic about being part of afun, friendly, and hardworking team.

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