Member Services Officer

Member Services Officer - Administration Permanent at Life Credit Union. Full-time role based in the Newbridge/Maynooth area. Hybrid work may be considered after successful training.

• Processing digital membership applications and handling member queries via phone and online channels.
• Assisting with digital current account applications and providing ongoing support to account holders.
• Managing and processing electronic payment files to ensure smooth transactions.
• Handling all online and email correspondence from members efficiently.
• Overseeing the deceased account and account transfer processes with sensitivity and accuracy.
• Answering external membership queries and processing card payments over the phone.
• Performing general administrative tasks to support the smooth operation of the Member Service Hub.
• Co-operation with manager in the development and/or implementation of new technology or services.
• To be aware of and compliant with various procedures, legislation and regulations governing Credit Union operations.
• To be aware of and comply with all Health & Safety regulations as directed by the credit union.
• To undertake such other reasonable and lawful duties as may be directed from time to time by the manager.

• Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
• Strong communication and interpersonal skills, with the ability to engage effectively with members and colleagues.
• A collaborative team player with a proactive, "can-do" attitude.
• Customer-focused, demonstrating a friendly, professional, and helpful approach at all times.
• Exceptional accuracy and attention to detail, ensuring high-quality work.
• Ability to work under pressure while managing multiple tasks efficiently.
• Self-motivated and able to work independently, taking initiative when needed.
• Adaptable and flexible, with the ability to respond to changing business needs.
• Minimum education requirement: Leaving Certificate or equivalent qualification.
• Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.
• Strong problem-solving skills, with the ability to assess situations and find effective solutions.
• At least 12 months of work experience in a team-oriented environment.

• Employment type: Full-time
• Hours: 37.5 per week, primarily Monday to Friday from 9:00 AM to 5:15 PM; rotating schedule includes one Thursday evening until 8:00 PM and one Saturday shift (9:00 AM to 1:15 PM). A day off in lieu will be provided in the same week.
• Salary: €30, €32,000.00
• Location: Maynooth and Newbridge, County Kildare

Life Credit Union is a socially responsible financial institution dedicated to delivering value and service to its members. Established in 1968, Life Credit Union is among the largest Credit Unions in Ireland with assets of €180 million and a membership base of over 38,000. We operate 4 branches in Naas, Main Street Naas; Monread, Naas; Maynooth and Newbridge. Membership is open to anyone living or working in Naas, Maynooth, Newbridge and surrounding areas. We offer savings accounts, current accounts and flexible loans for members. We are a not-for-profit organisation, so the money we make goes directly back to our members.

Every member of our team is dedicated to providing a professional, welcoming and efficient service to our members. We take great pride in our work, and in making sure that our members' needs are met in the best way possible.

Upon successful completion of training, hybrid work may be considered.

Reporting Directly To The Operations Branch Manager. The Member Service Officer will assist in and be part of a team proactively providing an efficient and helpful service to members.

Life Credit Union aims to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the members we serve.

#irishjobs

Expiry: No explicit closing date shown in the description.