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Sales Operations Manager
4 weeks ago
TO APPLY: Apply Here
SALES OPERATIONS MANAGER - Remote; Anywhere in USThe Sales Operations Manager provides general administrative support to all areas of the Sales Division and manages support functions essential to sales force productivity. These include supporting Global Sales Leadership on planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, and sales program implementation.
The Sales Operations Manager is responsible for the overall productivity and effectiveness of the assigned sales organization and among all global subsidiaries. Reporting to the Senior Director of Revenue Operations, the Sales Operations Manager also works closely with internal and external stakeholders to ensure that the appropriate objectives and priorities are supported and enabled within the sales organization.
Primary Job Duties:- Assists the Director of Revenue Operations in coordinating sales forecasting, planning, and budgeting processes within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the organization.
- Works to ensure all sales organization objectives are assigned and monitored in a timely fashion.
- Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
- Monitors the accuracy and efficient distribution of sales reports and other vital intelligence for the sales organization. Recommends changes to existing reports or assists in developing new reporting tools as needed.
- Implements enabling technologies such as CRM (e.g., Salesforce, Tableau) for field sales teams. Monitors the compliance of the assigned sales organization with required standards for maintaining CRM data. Collaborates closely with sales leadership to review and ensure adoption within Salesforce.
- Coordinates global training delivery to sales, sales management, and sales support staff.
- Direct and support the consistent implementation of company initiatives.
- Works collaboratively with the Salesforce administrator to maintain integrity of Salesforce data, by performing account mergers, assignments, and reassignments as needed.
- Build peer support and strong internal-company relationships with other key management colleagues to ensure support for joint projects, open communication, and problem resolution.
- Ensure accountability for accurate and timely reporting, which is essential for the effectiveness of the sales organization. Collaborate closely with the Salesforce administrator and the Senior Director of Revenue Operations to continually reimagine dashboards and sales reporting, driving efficiencies within the team, along with timely data review and actionable insights. This effort includes a key focus on the sales team's top areas of concern and analyzing data trends. Additionally, confirm that data is current and address any inaccuracies with the sales team.
- Achievement of strategic objectives defined by company management.
- At least five years' experience at an operational management level in an international commercial, organizational context, preferably in a related field to our business, such as training & development, H.R./O.D. tools, and consulting services, adult learning.
- At least five years' experience in sales administration and operations with a proven track record in account management with global/trans/multi-organizations, commissions processing, and continuous process improvement.
- A track record of building and maintaining excellent relationships with sales teams and leaders, supporting sales growth, and successfully achieving targets.
- Effective collaboration skills with peers in an international sales environment.
- Demonstrated sales training presentation skills.
- Excellent written & verbal communication skills.
- Experience in working in and collaborating effectively in multi-site, virtual, and cross-cultural contexts.
- Strong Excel skills.
- SFDC experience, including working with sales dashboards and reports, Tableau, and other technology tools, is ideal.
The pay range for this position at commencement of employment is expected to be between $65,000 and $72,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position is in addition to a full range of health insurance, life, retirement (including 401k) and various paid time off benefits, such as vacation, sick time, and volunteer time dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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