Customer Engagement Coordinator

1 week ago

Galway, Galway, Ireland Radius Full time
Overview

Join to apply for the Customer Engagement Coordinator role at Radius.

We're looking for a motivated and detail-oriented Customer Engagement Coordinator to support our On-Demand Customer Base. This role offers the opportunity to support a range of customer communications and internal projects, working across multiple countries and business functions. You'll help deliver clear, engaging, and consistent messaging that enhances the customer experience and supports wider business objectives. You'll collaborate with Sales, Customer Service, and Commercial teams across international markets in a fast-paced environment.

What You'll Be Doing
  • Coordinate and support communication initiatives across different customer segments and regions
  • Create and adapt content for a range of channels, including email, SMS, and WhatsApp
  • Support the development and delivery of automated communications using CRM tools
  • Work with performance data to help refine messaging and improve customer engagement
  • Ensure brand tone and messaging consistency across all communications
  • Prepare clear project briefs and manage deadlines and approvals
  • Build and maintain strong relationships with internal stakeholders across multiple functions and regions
  • Contribute to continuous improvement by identifying opportunities to streamline and enhance communications
  • Collaborate with internal teams (e.g., marketing, product, service) to coordinate content, timing, and customer journey alignment
  • Track and report on engagement activities to assess performance and identify areas for improvement
  • Contribute ideas and feedback to help shape our approach to customer experience and ensure a consistent, high-quality standard
Qualifications
  • At least 12 months' experience in a communications, content, or customer-facing role
  • Strong organisational and project coordination skills
  • A good understanding of written communication best practices and audience engagement
  • Experience working with CRM or email platforms (Salesforce/Marketing Cloud is a bonus)
  • A proactive, can-do attitude with a focus on outcomes and quality
  • Excellent written English, with high attention to detail and proofreading skills
Location & Employment

This is a hands-on role in a supportive team where your contributions will make a real impact. Based in our Galway office, you'll benefit from in-person collaboration, learning opportunities, and a strong culture of development and progression.

Additional Information

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to Recruitment Agencies: We do not accept speculative recruitment agency CVs or profiles. Unsolicited CVs will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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