Appointment Coordinator
1 week ago
The Role:
We are seeking a part-time Booking Assistant to join our busy bookings office. You'll play a crucial role in ensuring our customers receive the best experience through the booking process and beyond. This is an interesting and varied role, working with a friendly team in a stunning location.
Responsibilities:- Booking Management:
- Administration: Monitor and manage all bookings via phone, email, and online booking system.
- Processing: Handle all bookings and inquiries professionally, sending booking confirmation details to customers.
- Communication: Answer phones, address queries, pass them to relevant departments, and take clear and concise messages.
- System Management: Manage and update online bookings via the Booking Layer system, ensuring accurate daily updates on capacity and availability.
- Financials: Monitor and process deposits, payments, and invoices.
- Customer Service: Answer customer queries and resolve any issues with bookings or reservations.
- Liaison: Coordinate with other departments to keep bookings up-to-date and inform the reception and activity office of any changes.
- Sales:
- Promotion: Promote and sell our activities and packages, highlighting their unique features.
- Conversion: Convert inquiries into bookings by engaging with customers and offering tailored recommendations.
- Follow-Up: Proactively follow up with potential customers to secure bookings and answer any questions.
- Cross-Selling: Suggest additional services and packages to enhance the customer's experience.
Qualifications:
The ideal candidate will have the following skills, knowledge, and experience:
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